Security Alarm Monitoring Service (SAMS) Information

SAMS has been operating a 24/7 professional monitoring centre 1996. We specialise in priority response monitoring for the security industry in Australia. SAMS is a wholesale alarm monitoring service that is contracted by independently owned security installation businesses. SAMS also partner with member based organisations and resellers to offer incentive based monitoring services to customers. The monitoring station is a purpose built facility accredited by ASIAL(Australian Security Industry Association Limited) as a “Grade A1” monitoring centre subject to continuous compliance with the Australian standard AS2201 Part 2:2004. To achieve this certification the monitoring centre has been fully equipped with backup power supplies and computer systems that feature failover capabilities. In the event of one system failing a backup system will seamlessly take over with no loss of data or operator time. The primary role of the monitoring centre is to receive electronic signals from security alarm devices via a range of communication paths and respond accordingly as per client’s instructions and in accordance with police departments and various state emergency service regulations.SAMS provide a 24/7 professional monitoring service for a wide range of clientele from residential to large commercial and Government departments, also monitoring medical alarms and personal safety devices for aged and domestic violence clients.Service also extends to monitoring plant and machinery including but not limited to generators/vehicles/cool rooms. Currently SAMS highly trained operators service thousands of clients Australia wide. We are committed to providing our customers with a consistent high level personable response service. SAMS has positioned itself in the industry as a leader in professional monitoring services committed to evolving with the latest technology and products ensuring success in the future.