2024 -now Director of Infrastructure and Operations @
2022 -now Head of Service Operations @
2022 -2022 Interim Head of Service Operations @
2022 -2022 Manager of Operations (I and O) @
2020 -2022 Senior ITSM Consultant @
2017 -2020 Senior Service Manager– ServiceDesk and Operational Processes @
2016 -2017 SIAM Process Manager LEAD @
2014 -2016 Major Incident and Escalation Manager IT - UK, Europe and Rest of World @
2011 -2014 Network Engineer @
2006 -2012 Senior Desktop Engineer @
2006 -2006 Field Engineer @
2005 -2006 Support Analyst @
Sean O'Gorman Education
Swansea Institute of Higher Learning.
HND - COMPUTING
1994-1997
Sean O'Gorman Skills
Major Incident Management
Process Management
Process Improvement
ITIL
Stakeholder Engagement
Service Delivery
Networking
IT Service Management
Project Management
Change Management
Management
Troubleshooting
PRINCE2
Project Planning
Network Administration
Desktop Administration
Service Desk
Customer Service
ISO 9000
Business Process Improvement
Active Directory
Business Analysis
Engineering
Program Management
Windows Server
ServiceNow
Transition Management
Sean O'Gorman Summary
Sean O'Gorman, based in Swansea, Wales, GB, is currently a Director of Infrastructure and Operations at IAG Cargo. Sean O'Gorman brings experience from previous roles at International Airlines Group (IAG) and CGI. Sean O'Gorman holds a 1994 - 1997 HND - COMPUTING @ Swansea Institute of Higher Learning.. With a robust skill set that includes Major Incident Management, Process Management, Process Improvement, ITIL, Stakeholder Engagement and more. Sean O'Gorman has 1 emails on RocketReach.
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