Sean McDonnell Email & Phone Number
Vice President, Contact Center Operations @ Duly Health and Care (Past)
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Sean McDonnell Location
- Chicago, IL, US
Sean McDonnell Work
- Vice President, Contact Center Operations @ (September 2025 - September 2026)
- Director, Contact Center Vendor Operations @ (August 2024 - September 2025)
- Senior Principal, Contact Center CX Transformation @ (November 2022 - September 2023)
- Managing Director, Vendor Relationship Management @ (September 2021 - November 2022)
- Senior Consultant, Contact Center Operational Process Transformation @ (January 2017 - September 2021)
- Managing Director, Global Vendor Site and Project Implementation @ (June 2014 - January 2017)
- Director, Client Services and Operations Manager @ (June 2001 - June 2014)
- Vice President, Client Services @ (January 2000 - June 2001)
- Division Sales Manager @ (January 1999 - January 2000)
- Director of Operations, Canadian Marketplace @ Market USA (June 1995 - January 1999)
- Senior Customer Success Strategist @ Market USA (June 1993 - June 1995)
- Director of Quality Assurance and Compliance @ Market USA (April 1992 - June 1993)
Sean McDonnell Education
- Eastern Illinois University
Bachelor of Arts (Marketing and Business Communications)
Sean McDonnell Skills
- Training and Development (HR)
- Key Client Relationships
- Communication
- Digital Transformation
- Customer Experience Management
- Customer Insight
- Marketing Operations
- Strategy
- Multi-Channel Marketing
- Negotiation
- Client Relations
- Client Services
- Customer Loyalty
- Voice of the Customer Analysis
- Business Communications
- Coaching & Mentoring
- Contact Center Operations
- Reporting & Analysis
- Direct to Consumer Marketing
- Enterprise Resource Planning (ERP)
- Project Implementation
- Omni-Channel Marketing
- Long Term Business Planning
- Microsoft Office
- Programme Delivery
- AI Solutions
- Contact Center Transformation
- Customer Success Manager (CSM)
- Strategic Account Leadership
- BPO
- Call Center Development
- Outsourcing
- Management
- Workforce Management
- Call Centers
- Vendor Management
- Team Building
- CRM
- Customer Experience
- Inbound Marketing
- Customer Retention
- Client Development
- Telemarketing
- Quality Assurance
- Team Leadership
- Client Liaison
- Leadership
- Innovation
- Customer Satisfaction
- Strategic Planning
- Operations Management
- Team Management
- Performance Management
- New Business Development
- Account Management
- Customer Service
- Project Management
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Strategic Analysis
- Brand Strengthening
- Microsoft Excel
- Business Administration
- Business Data Management
- Business Operations
- Business Process
- Business Process Design
- Business Process Development
- Business Process Management
- Business Relations
- Business Relationship Management
- Business Service Management
- Call Center Administration
- Call center start-up
- Client Relationship Strengthening
- Contact Center Management
- Customer Analysis
- Customer Journeys
- Customer Loyalty Management
- Customer Loyalty Measurement
- Customer Marketing
- Customer Service Management
- Customer Service Operations
- Dashboard Building
- Dashboards
- Electronic Toll Collection
- Employee Engagement
- Excel Dashboards
- KPI Dashboards
- KPI Implementation
- KPI Reporting
- Key Performance Indicators
- Leadership Development
- Leadership Management
- Marketing Analytics
- Operational Efficiency
- Operations Administration
- Program Delivery Management
- Strategic Data Analysis
Sean McDonnell Summary
- Sean McDonnell, based in Chicago, IL, US, was previously a Vice President, Contact Center Operations at Duly Health and Care. Sean McDonnell brings experience from previous roles at Quarterhill Inc., Slalom and Teleperformance. Sean McDonnell holds a Bachelor of Arts in Marketing and Business Communications @ Eastern Illinois University. With a robust skill set that includes Training and Development (HR), Key Client Relationships, Communication, Digital Transformation, Customer Experience Management and more. Sean McDonnell has 2 emails and 4 mobile phone numbers on RocketReach.
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