Sean Hamelman Email & Phone Number
Customer Service Support Manager @ 86 Repairs
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Sean Hamelman Location
- Boston, MA, US
Sean Hamelman Work
- Customer Service Support Manager @ (December 2024 - Present)
- Customer Support Strategy and Operations Lead @ (February 2024 - Present)
- Director, Customer Service - North America and EMEA @ (March 2022 - February 2024)
- Senior Manager, Customer Service @ (August 2020 - March 2022)
- Department Head, Service Center @ (January 2015 - August 2020)
- Operations Manager, Service Center @ (August 2013 - January 2015)
- Operations Manager, Billing and Commissions @ (June 2012 - August 2013)
- Operations Team Lead @ (June 2009 - June 2012)
Sean Hamelman Education
- Northern Vermont University
Bachelor of Science (Environmental Studies)
- University of Denver
Graduate Studies (Geographic Information Systems)
Sean Hamelman Skills
- Incident Response
- Incident Reporting
- Incident Management
- Team Performance
- Microsoft Dynamics CRM
- Salesforce.com
- Zendesk Customer Service Software
- Zendesk
- Management
- Quality Assurance
- Presentations
- Ticketing Systems
- Communication
- Bug Tracking
- Technical Support
- Team Management
- Customer Engagement
- Client Relations
- Call Center Development
- Customer Insight
- Contact Center Operations
- Continuous Improvement
- Customer Support
- Contact Center Management
- Customer Satisfaction
- Customer Loyalty
- Customer Relationship Management (CRM)
- Leadership
- Key Performance Indicators
- Stakeholder Management
- Analytical Skills
- Customer Retention
- Customer Experience
- Agile Methodologies
- Project Management
- Contact Centers
- Operations Management
- Microsoft Excel
- Access
- Training
- Time Management
- Databases
- Customer Service
- PowerPoint
- Microsoft Office
- Microsoft Word
- Research
- Process Improvement
- Data Analysis
- Public Speaking
- Insurance
- Business Strategy
- Consulting
- Customer Service Management
- Leadership Development Coaching
- Support Management
- Team Building
Sean Hamelman Summary
- Sean Hamelman, based in Boston, MA, US, is currently a Customer Service Support Manager at 86 Repairs. Sean Hamelman brings experience from previous roles at Expatrio, Superpedestrian and Arbella Insurance Group. Sean Hamelman holds a Bachelor of Science in Environmental Studies @ Northern Vermont University. With a robust skill set that includes Incident Response, Incident Reporting, Incident Management, Team Performance, Microsoft Dynamics CRM and more. Sean Hamelman has 2 emails and 1 mobile phone numbers on RocketReach.
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