Client Data Import Specialist @ (March 2016 - December 2016)
Technical Support Specialist @ (September 2013 - December 2016)
Software Technical Support Specialist @ (March 2012 - September 2013)
Customer Support Representative 2 @ (October 2009 - March 2012)
Team Manager @ Stream Global Services (December 2006 - February 2009)
Senior Support Professional @ Stream Global Services (October 1999 - December 2006)
Sean Dougherty Education
Portland Community College
Associates (Computer Science, Psychology)
2012-2015
Sean Dougherty Skills
Technical Support
Customer Service
Troubleshooting
Call Centers
Training
Customer Support
Software Installation
Call Center
Management
Quality Assurance
Vendor Management
Computer Hardware
Microsoft Office
Microsoft Excel
Hardware
Leadership
Problem Solving
Windows
Software Documentation
Coaching
Call Center Development
Databases
Performance Metrics
Team Management
Technical Training
Outlook
Time Management
Contact Centers
BPO
People Management
Technical Services
Supervisory Skills
Staff Supervision
Teamwork
Customer Relations
Training Skills
Excel
Documentation
Windows 7
Soft Skills
PC building
Android
Windows XP
Service Delivery
Customer Relationship Management (CRM)
Active Directory Experience
LAN-WAN
Internet Protocol Suite (TCP/IP)
Printer Support
Sean Dougherty Summary
Sean Dougherty, based in Portland, OR, US, is currently a Cloud MDM Support Engineer Tier 2 at 2rbconsulting, Inc.. Sean Dougherty brings experience from previous roles at Smarsh, Nobeltec, Inc. and Netflix. Sean Dougherty holds a 2012 - 2015 Associates in Computer Science, Psychology @ Portland Community College. With a robust skill set that includes Technical Support, Customer Service, Troubleshooting, Call Centers, Training and more. Sean Dougherty has 2 emails and 2 mobile phone numbers on RocketReach.
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