WorkForce Management Team Lead @ Sprint (March 2003 - February 2006)
Fast Track Operations Manager @ Sprint (September 2004 - March 2005)
Telecenter Consultant @ Norrell Services (May 1998 - February 1999)
Sean Cook Education
King University
BA (Business Administration)
1995-1999
Wakefield High School 1994-1995
Yorktown High School 1991-1993
Sean Cook Skills
Account Management
CRM
Call Center
Call Center Development
Call Centers
Coaching
Communication
Contact Centers
Customer Experience
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Employee Relations
Enterprise Software
Human Resources
Inbound Marketing
Leadership
Management
Microsoft Office
Operations Management
Outsourcing
Payroll
Performance Appraisal
Process Improvement
Process Scheduler
Product Management
Program Management
Project Management
Quality Assurance
Sales
Strategic Planning
Team Building
Team Leadership
Telecommunications
Telemarketing
Time Management
Vendor Management
Wireless
Workforce Management
Written Communication
Business Analysis
Operations
Marketing
Sean Cook Summary
Sean Cook, based in Bristol, TN, US, is currently a Senior Vice President of Client Operations at Teleperformance. Sean Cook brings experience from previous roles at Teleperformance and Colloquy Communities. Sean Cook holds a 1995 - 1999 BA in Business Administration @ King University. With a robust skill set that includes Account Management, CRM, Call Center, Call Center Development, Call Centers and more. Sean Cook has 4 emails and 2 mobile phone numbers on RocketReach.
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