Sean Callaghan Email & Phone Number
Senior Manager Global Customer Experience Strategy @ American Express
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Sean Callaghan Location
- Oceanside, CA, US
Sean Callaghan Work
- Senior Manager Global Customer Experience Strategy @ (April 2017 - Present)
- Manager Travel and Lifestyle Services @ (March 2015 - January 2017)
- Team Leader - Consumer Travel @ (July 2012 - March 2015)
- Customer Service Supervisor @ (June 2011 - May 2012)
- Supervisor @ (June 2004 - June 2011)
- Service Manager, Biller Relationship Team @ (May 2010 - October 2010)
- Merchandiser @ American Merchandising Specialists (May 2003 - June 2004)
- Audio Recording Engineer @ Porcupine Studios (May 2002 - May 2003)
Sean Callaghan Education
- Capella University
Bachelor's Degree (Project Management)
2014 - Conservatory of Recording Arts and Sciences
Audiovisual Communications Technologies/Technicians
Sean Callaghan Skills
- Avaya
- Business Process Improvement
- Call Center
- Call Centers
- Capability Development
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Journey Mapping
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Digital Strategy
- E-commerce
- Genesys
- IEX Total View
- Innovation Management
- Leadership
- Leadership Development Coaching
- Management
- Performance Management
- Process Improvement
- Six Sigma
- Strategic Planning
- Team Building
- Team Leadership
- Team Management
- Time Management
- Training
- Vendor Management
- Virtual Teams
- E Commerce
- PowerPoint
- Retail
- Microsoft Excel
Sean Callaghan Summary
- Sean Callaghan, based in Oceanside, CA, US, is currently a Senior Manager Global Customer Experience Strategy at American Express. Sean Callaghan brings experience from previous roles at American Express, Netflix and Fiserv. Sean Callaghan holds a Bachelor's Degree in Project Management @ Capella University. With a robust skill set that includes Avaya, Business Process Improvement, Call Center, Call Centers, Capability Development and more. Sean Callaghan has 2 emails and 2 mobile phone numbers on RocketReach.
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