Sean Brown Email
Service Manager @ Hotels.com
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Sean Brown Location
- Barcelona, CT, ES
Sean Brown Work
- Service Manager @ (June 2019 - Present)
- Service Product Manager @ (December 2018 - February 2019)
- IT Service Manager @ (July 2017 - July 2018)
- Technology Service Manager - Sports, Games and Infrastructure @ (October 2011 - February 2017)
- Service Manager @ (July 2011 - September 2011)
- Service Manager @ (September 2008 - July 2011)
- Senior Consultant @ (September 2008 - January 2010)
- Senior Service Management Consultant @ (March 2005 - September 2008)
- Application Support Manager @ (January 2002 - March 2005)
- Service Managment Analyst @ Cgi-Europe (September 2001 - January 2002)
Sean Brown Education
- University of the West of England
Bachelor of Science (Biochemistry)
1996-1999
Sean Brown Skills
- Analytical Skills
- Build Strong Relationships
- Change Management
- Configuration Management
- Consulting
- Continuous Improvement
- Continuous Process Improvement
- Documentation
- Enterprise Architecture
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- ITIL
- ITIL CSI
- ITIL Certified
- ITIL Process Implementation
- Incident Management
- Infrastructure
- Key Performance Indicators
- Outsourcing
- PRINCE2
- Performance Management
- Performance Reporting
- Presentations
- Problem Analysis
- Problem Management
- Process Creation
- Project Delivery
- Release Management
- Reporting & Analysis
- Service Availability
- Service Delivery
- Service Desk
- Service Improvement
- Service Improvement Plans
- Service Management
- Service-Level Agreements (SLA)
- ServiceNow
- Sla
- Stakeholder Management
- Third-Party Vendor Management
- Vendor Management
Sean Brown Summary
- Sean Brown, based in Barcelona, CT, ES, is currently a Service Manager at hotels.com. Sean Brown brings experience from previous roles at Cbre, Playstation, Betfair and Barclays Investment Bank. Sean Brown holds a 1996 - 1999 Bachelor of Science in Biochemistry @ University of the West of England. With a robust skill set that includes Analytical Skills, Build Strong Relationships, Change Management, Configuration Management, Consulting and more.
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