Sean Brett Email & Phone Number
Technical and Business Operations Service Desk Manager (Team Lead) @ Amdocs
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Sean Brett Location
- Lynchburg, VA, US
Sean Brett Work
- Technical and Business Operations Service Desk Manager (Team Lead) @ (August 2020 - Present)
- IT Manager @ (January 2020 - April 2020)
- Service Desk Manager @ (October 2018 - September 2019)
- Client Technology Support Manager @ (July 2017 - April 2018)
- IT Service Desk Manager (Team Lead) @ (June 2016 - July 2017)
- Application Support Manager @ (May 2010 - July 2015)
- Senior Business Analyst @ (August 2007 - May 2010)
- Desktop Support Analyst @ (November 2005 - August 2007)
Sean Brett Education
- High-Tech Institute
Associate of Applied Science (AAS) (Information Technology)
2001-2003
Sean Brett Skills
- Team Building
- Management
- Help Desk Support
- Technical Support
- Networking
- Customer Service
- Training
- Team Leadership
- IT Management
- Talent Acquisition
- Technical Recruiting
- IT Terminologies and Principles
- Temporary Staffing
- Sexual Harassment Laws
- Behavioral Interviewing
- Boolean Search Streams
- Technical Recruitment
- Salary Negotiations
- Phone Screens
- EEOC
- Help Desk Implementation
- Computer Networking
- Term Life Insurance
- Employee Benefits
- Long-term Care
- Retirement Planning
- Desktop Computers
- Statistical Data Analysis
- Corporate Communications
- Computer Hardware
- Computer Proficiency
- Computer Science
- Corporate Training
- Strategic Business Direction
- Strategic Policy Development
- Technical Writing
- Metrics Analysis
- Temporary Placement
- Microsoft Office
- Health Insurance
- Recruiting
- Leadership
- Sales
- Sales Management
- Information Technology
- ITIL
- AI Literacy
- AI Prompting
- AI for Business
- AI-Assisted Analytics
- Active Directory
- Amazon Web Services (AWS)
- Application Support
- Artificial Intelligence (AI)
- Asset Tracking
- BMC Remedy Ticketing System
- Business Process Improvement
- Business Strategy
- Cloud Applications
- Cloud Computing
- Cloud Economics
- Cloud Infrastructure
- Cloud Security
- Cloud-Native Architecture
- Collaborative Project Management
- Communication
- Construction Management
- Continuous Improvement
- Desktop Administration
- Director level
- Document Management
- Executive Reporting
- Freshdesk
- Freshservice ITSM
- Generative AI
- IT Operations Management
- IT Service Management
- ITIL Certified
- ITIL Process
- ITIL Service Design
- ITIL Service Operations
- Identity and Access Management (IAM)
- Incident Management
- Information Technology Infrastructure
- Internet Protocol Suite (TCP/IP)
- Knowledge Management
- Major Incident Management
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Copilot
- Microsoft Excel
- Network Security
- Operations Management
- Problem Management
- Procore
- Prompt Engineering
- Public Cloud
- Regulatory Compliance
- Responsible AI
- Risk Management
- Routing Protocols
- Salesforce.com
- Service Delivery
- Service Delivery Management
- Service Design
- Service Desk
- Service Desk Management
- Service Level Management
- Service Operations
- Service-Level Agreements (SLA)
- ServiceNow Administration
- Six Sigma
- Stakeholder Management
- Strategic Asset Management
- System Administration
- Systems Management
- Technical Documentation
- Total Cost of Ownership
- Vendor Management
- Virtual Private Network (VPN)
- Virtualization
- Windows Server
- Wireless Networking
- Workflow Automation
- Consulting
- Needs Analysis
- Policy Development
- Network + Certified
- Search
- Shock
- CompTIA
- Job Descriptions
- Technology Solutions
- Metrics
- Keys
- Supervisor
- PowerPoint
- SharePoint
- MS Excel
- Customer Satisfaction
- National Electrical Code
- Desktop Support
- Gotomypc
- Snapshot
- Surround Sound
- Policy
- Long Term Care
- LogMeIn
- Documentation
- Project Management
- Commercials
- Offers
- iPhone
- Dameware
- Centrevu
- Officers
- Cable Television
- Dissemination
- Discretion
- Business Development
- Long Distance
- Customer Relationship Management
- Usability
- Operations
- TeamViewer
- Microsoft Access
- WebEx
- Drafting
- Checks
- Missions
- Service Levels
- Marketing Materials
- Microsoft Windows
- Lotus Notes
- Home Theater
- Sourcing
- Support Center
- Windows Vista
- Commission
- Visio
- Software
- Video
- Outlook
- Java
- Needs Assessment
- Analytical Skill
- Bomgar
- Interviews
- Proprietary Software
- Remedy
- Lists
- VBScript
- Wireless
Sean Brett Summary
- Sean Brett, based in Lynchburg, VA, US, is currently a Technical and Business Operations Service Desk Manager (Team Lead) at Amdocs. Sean Brett brings experience from previous roles at Aging True Community Senior Services, University of St. Augustine for Health Sciences, VyStar Credit Union and Astadia. Sean Brett holds a 2001 - 2003 Associate of Applied Science (AAS) in Information Technology @ High-Tech Institute. With a robust skill set that includes Team Building, Management, Help Desk Support, Technical Support, Networking and more. Sean Brett has 4 emails and 3 mobile phone numbers on RocketReach.
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