SDRefinery AI Information

SDRefinery provides Claim Leaders with objective information about the decision-making of their adjusters. Based on the principles of Accuracy, Consistency, and Transparency, SDRefinery provides Claim Leaders operational metrics refined from adjuster note documentation. The risks being adjudicated by adjusters are continually changing as are the tools being provided to the adjusters. Remaining unchanged is the core principle that the judgment of the adjuster – manifest in their decision-making – is the most important part of a successful claim operation. Successful Claim Leaders strive to ensure that adjusters are making the right decision, at the right time, using the right tool. Periodic file audits and traditional QA are simply too limited, inefficient, and ineffective. SDRefinery’s technology provides accurate, consistent, and transparent measures that managers can use with confidence to reward high performers and help low performers in the areas where they’re struggling. Improving adjuster judgment directly reduces loss costs and improves claim outcomes. And, yes, SDRefinery can use and has used it’s technology throughout the insurance and reinsurance process. As an organization, our hedgehog – as defined by Jim Collins in “Good To Great” – is all about bringing success to Claim Leaders.