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Scott Y. Location
Peoria, IL, US
Scott Y. Work
2025 -now Senior Director of CX @
2021 -2025 Director of CX @
2018 -2021 General Manager @
2015 -2021 Director of Client Services @
2014 -2021 Account Executive, Client Services @
2006 -2021 Manager, Operations @
2006 -2011 Manager, Operations @ AFFINA
Scott Y. Skills
Workforce Management
Vendor Management
BPO
Outsourcing
Call Center
Operations Management
CRM
Call Centers
Contact Centers
Customer Experience
Customer Satisfaction
Customer Service
Inbound Marketing
Leadership
Management
New Business Development
Offshoring
Performance Management
Process Improvement
Service Delivery
Team Management
Transition Management
Cubs Fan who knows how to deal with adversity and keep looking ahead.
Microsoft Office
Microsoft Word
Cubs Fan Who Knows How to Deal With Adversity and Keep Looking Ahead
Accounting
Sales
Strategy
Scott Y. Summary
Scott Y., based in Peoria, IL, US, is currently a Senior Director of CX at Maui Jim Sunglasses. Scott Y. brings experience from previous roles at Maui Jim Sunglasses and HGS - Hinduja Global Solutions. With a robust skill set that includes Workforce Management, Vendor Management, BPO, Outsourcing, Call Center and more. Scott Y. has 2 emails and 3 mobile phone numbers on RocketReach.
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