Scott Wells Email & Phone Number
National Director, Customer Service @ VersaCold Logistics Services
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Scott Wells Location
- Ontario, Canada
Scott Wells Work
- National Director, Customer Service @ (March 2017 - Present)
- Manager, Customer Care @ (December 2012 - March 2017)
- Senior Manager, Client Results @ (May 2012 - December 2012)
- Manager, Call Centre and Customer Service Operations @ (March 2009 - March 2012)
- Manager, Sales Performance Interface @ (April 2008 - March 2009)
- Manager, Customer Retention and Renewals @ (February 2006 - April 2008)
- Manager, Sales Support @ (January 2005 - February 2006)
- Manager, Canadian Operations - Customer Care @ (February 2002 - January 2005)
- Senior Account Executive @ (August 2000 - February 2002)
- Manager, Call Centre Opertations @ (September 1998 - August 2000)
- Supervisor of Station Operations @ Counterforce Corporation (a UTC Fire & Security company) (December 1996 - September 1998)
Scott Wells Education
- Athabasca University
Master of Business Administration (MBA)
- Concordia University
Bachelor of Business Administration (BBA)
- Athabasca University
PBDM (Post Baccalaureate Diploma in Management)
Scott Wells Skills
- Call Centre Management
- Customer Retention
- Employee Engagement
- Customer Engagement
- Consultative Selling
- Inbound
- Outbound
- Budget Management
- Inside Sales
- Operations Management
- Vendor Management
- Vendor Relations
- Outsourcing
- Outsourcing Management
- Customer Service
- Telephony
- Workforce Management
- Call Center
- Call Center Development
- Customer Relations
- Customer Experience
- Customer Loyalty
- Cost Reduction
- Team Building
- Team Management
- Team Leadership
- Contact Centre
- Renewals
- Sales Support
- Process Improvement
- Direct Sales
- Escalation Management
- Complaint Management
- Complaint Handling
- Quality Management
- Telemarketing
- Performance Management
- Performance Analysis
- Career Pathing
- Hiring
- Sales Management
- Business Acumen
- Training & Development
- Offshoring
- Forecasting
- Change Leadership
- B2B
- Scripting
- Staff Training
- Customer Satisfaction
- Training and Development
Scott Wells Summary
- Scott Wells, based in Ontario, Canada, is currently a National Director, Customer Service at VersaCold Logistics Services. Scott Wells brings experience from previous roles at Metrolinx, Arise Virtual Solutions Inc. and Direct Energy. Scott Wells holds a Master of Business Administration (MBA) @ Athabasca University. With a robust skill set that includes Call Centre Management, Customer Retention, Employee Engagement, Customer Engagement, Consultative Selling and more. Scott Wells has 1 emails on RocketReach.
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