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Scott Wells Location
Ontario, Canada
Scott Wells Work
2017 -now National Director, Customer Service @
2012 -2017 Manager, Customer Care @
2012 -2012 Senior Manager, Client Results @
2009 -2012 Manager, Call Centre and Customer Service Operations @
2008 -2009 Manager, Sales Performance Interface @
2006 -2008 Manager, Customer Retention and Renewals @
2005 -2006 Manager, Sales Support @
2002 -2005 Manager, Canadian Operations - Customer Care @
2000 -2002 Senior Account Executive @
1998 -2000 Manager, Call Centre Opertations @
1996 -1998 Supervisor of Station Operations @ Counterforce Corporation (a UTC Fire & Security company)
Scott Wells Education
Athabasca University
Master of Business Administration (MBA)
Athabasca University
PBDM (Post Baccalaureate Diploma in Management)
Concordia University
Bachelor of Business Administration (BBA)
Scott Wells Skills
Call Centre Management
Customer Retention
Employee Engagement
Customer Engagement
Consultative Selling
Inbound
Outbound
Budget Management
Inside Sales
Operations Management
Vendor Management
Vendor Relations
Outsourcing
Outsourcing Management
Customer Service
Telephony
Workforce Management
Call Center
Call Center Development
Customer Relations
Customer Experience
Customer Loyalty
Cost Reduction
Team Building
Team Management
Team Leadership
Contact Centre
Renewals
Sales Support
Process Improvement
Direct Sales
Escalation Management
Complaint Management
Complaint Handling
Quality Management
Telemarketing
Performance Management
Performance Analysis
Career Pathing
Hiring
Sales Management
Business Acumen
Training & Development
Offshoring
Forecasting
Change Leadership
B2B
Scripting
Staff Training
Customer Satisfaction
Training and Development
Scott Wells Summary
Scott Wells, based in Ontario, Canada, is currently a National Director, Customer Service at VersaCold Logistics Services. Scott Wells brings experience from previous roles at Metrolinx, Arise Virtual Solutions Inc. and Direct Energy. Scott Wells holds a Master of Business Administration (MBA) @ Athabasca University. With a robust skill set that includes Call Centre Management, Customer Retention, Employee Engagement, Customer Engagement, Consultative Selling and more. Scott Wells has 1 emails on RocketReach.
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