Scott Snead Email
Senior Manager: Customer Experience Center @ CarMax
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Scott Snead Location
- Richmond, VA, US
Scott Snead Work
- Senior Manager: Customer Experience Center @ (November 2021 - Present)
- Customer Experience Manager @ (November 2020 - November 2021)
- Cross-Functional Store Manager @ (June 2017 - November 2020)
- Assistant General Manager @ (February 2015 - May 2017)
- Senior Customer Specialist @ (November 2012 - January 2015)
- Owner and Operator @ TSS Trucking (November 2004 - November 2012)
Scott Snead Skills
- Associate Development
- Associate Engagement
- Brand Loyalty
- Business Management
- Communication
- Contact Center Management
- Conversion Optimization
- Cost Control
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service Operations
- Customer Service Training
- Customer Success
- Driving Results
- Employee Training
- Key Performance Indicators
- Leadership
- LinkedIn Talent Insights
- Logistics Management
- Management
- Net Promoter Score
- New Store Openings
- Operations Management
- Performance Improvement
- Performance Management
- Program Management
- Project Management
- Regulatory Compliance
- Retail Sales
- Revenue Generation
- Sales
- Salesforce.com
- Solution Architecture
- Stakeholder Relations
- Strategic Thinking
- Strategic Vision
- Strategy
- Talent Management
- Team Building
- Third-Party Vendor Management
- Training Delivery
- Voice of the Customer
- Workday
Scott Snead Summary
- Scott Snead, based in Richmond, VA, US, is currently a Senior Manager: Customer Experience Center at CarMax. Scott Snead brings experience from previous roles at CarMax. With a robust skill set that includes Associate Development, Associate Engagement, Brand Loyalty, Business Management, Communication and more. Scott Snead has 1 emails on RocketReach.
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