Tools and Automation Consultant @ (February 2018 - August 2021)
Service Management Lead @ (July 2017 - February 2018)
Incident and Event Manager @ (November 2014 - July 2017)
Team Lead Service Desk @ (July 2012 - November 2014)
Desktop Solutions Analyst @ (April 2012 - June 2012)
Technical Analyst @ (December 2010 - March 2012)
Customer Service Representative @ (October 2007 - March 2010)
Scott Smith Education
The University of Western Australia
Commerce/Computer Science (Varied)
2003-2006
Aquinas College Perth 1998-2003
Scott Smith Skills
ITIL Certified
SCCM
ITIL
Customer Service
Troubleshooting
Incident Management
Change Management
Major Incident Management
Event Management
Service Desk
Business Process Improvement
Problem Management
Windows 7
Sla
Technical Support
Project Planning
Service Delivery
Team Management
Training
Scott Smith Summary
Scott Smith, based in Perth, WA, AU, is currently a Senior Technical Consultant at Accelerate IT Solutions. Scott Smith brings experience from previous roles at Empired Ltd, Frontline-Services and RAC WA. Scott Smith holds a 2003 - 2006 Commerce/Computer Science in Varied @ The University of Western Australia. With a robust skill set that includes ITIL Certified, SCCM, ITIL, Customer Service, Troubleshooting and more. Scott Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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