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Scott Singleton Location
Chicago, IL, US
Scott Singleton Work
2024 -now Director, Patient Access Contact Center - Communication Centers and Operations Support @
2014 -2024 Director of Operations Support, Patient Access Center @
2014 -2014 Senior Manager Workforce Management @
2007 -2014 Manager, Workforce Management @
2004 -2007 Global Operations Manager, Global Service Desk (GSD) @
Scott Singleton Education
DeVry University
Bachelor of Science (Telecommunications Management)
1999-2001
Scott Singleton Skills
Capacity Planning
Forecasting
Call Center
Staff Scheduling
Workforce Management
Schedules
Change Management
Analysis
Call Centers
Training
Project Planning
Technical Support
Contact Centers
Leadership
ITIL
Incident Management
Management
Disaster Recovery
Access
CRM
Six Sigma
Process Improvement
Project Management
Software Documentation
Vendor Management
Human Resources
Visio
Metrics
Customer Experience
Business Process Improvement
Avaya
Customer Satisfaction
Outsourcing
Business Analysis
Customer Service
IEX
Microsoft Office
Team Leadership
Avaya Technologies
PowerPoint
Operations
Microsoft Access
Microsoft Word
Marketing
Scott Singleton Summary
Scott Singleton, based in Chicago, IL, US, is currently a Director, Patient Access Contact Center - Communication Centers and Operations Support at Endeavor Health. Scott Singleton brings experience from previous roles at Endeavor Health, Groupon, Walgreens and JPMorgan Chase & Co.. Scott Singleton holds a 1999 - 2001 Bachelor of Science in Telecommunications Management @ DeVry University. With a robust skill set that includes Capacity Planning, Forecasting, Call Center, Staff Scheduling, Workforce Management and more. Scott Singleton has 2 emails and 2 mobile phone numbers on RocketReach.
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