2002 -2003 eCare Customer Care Operations Manager @
1998 -2002 Care Operations Project Manager @
1996 -1998 Technical Support Supervisor @
1994 -1996 Inbound Customer Care Representative @
Scott Roeder Education
Michigan State University
BA (Economics)
1989-1993
Scott Roeder Skills
Vendor Management
Solution Selling
Cross-functional Team Leadership
Call Center
Account Management
Program Management
Contract Negotiation
Call Centers
Project Management
Service Delivery
Mobile Devices
Business Development
Salesforce.com
BPO
Outsourcing
Business Analysis
Customer Experience
Managed Services
Business Process Improvement
Business Process
Strategic Partnerships
Team Management
CRM
Mergers & Acquisitions
Team Building
Management
Customer Satisfaction
Performance Management
Customer Retention
PMO
Sla
Strategic Planning
Wireless
Strategy
Change Management
Telecommunications
Troubleshooting
Project Planning
Business Strategy
Sales Operations
Process Improvement
Leadership
Operations Management
Team Leadership
PMP
Product Management
Integration
Technical Support
Workforce Management
Customer Service
Microsoft Excel
Microsoft Word
Petroleum
Billing
Operations
Cross Functional Team Leadership
Keys
Mergers and Acquisitions
Scott Roeder Summary
Scott Roeder, based in Woodstock, GA, US, is currently a Vendor Manager, Customer Service at T-Mobile. Scott Roeder brings experience from previous roles at Sprint Nextel. Scott Roeder holds a 1989 - 1993 BA in Economics @ Michigan State University. With a robust skill set that includes Vendor Management, Solution Selling, Cross-functional Team Leadership, Call Center, Account Management and more. Scott Roeder has 4 emails on RocketReach.
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