Scott Robillard Email & Phone Number
Director, Hospitality Strategy, Service Design and Customer Experience @ Amtrak
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Scott Robillard Location
- New York, NY, US
Scott Robillard Work
- 2026 -now Director, Hospitality Strategy, Service Design and Customer Experience @
- 2025 -2026 Acting Senior Director, Product Development and Customer Experience @
- 2025 -2026 Director Service and Standards @
- 2023 -2025 Director Inflight Standards @
- 2019 -2023 General Manager, Catering Operations @
- 2017 -2019 Head of Cabin Services @
- 2017 -2017 Manager, Ancillary Revenue @
- 2015 -2017 Manager, Catering Operations @
- 2014 -2015 East Coast Regional Manager – Catering Operations @
- 2012 -2014 Senior Manager, Onboard Experience @
- 2010 -2012 Manager, Inflight Training and Education @
- 2006 -2008 Manager, Inflight Services and Onboard Sales @
- 2005 -2006 Manager, Inflight Service @
- 2002 -2005 Supervisor, Inflight Training @
Scott Robillard Education
- Boston University
Bachelor of Science (B.S.) (Hospitality Management)
1997-2000
Scott Robillard Skills
- Collective Bargaining
- Union Contracts
- Customer Experience
- Business Transformation
- Business Process Improvement
- Process Design
- Onboarding
- Front Line Management
- Food and Beverage Operations
- Incentive Programs
- Performance Management
- P&L Management
- Budgets
- Kpis
- Catering Training
- Catering Management
- Operational Improvement
- Operational Strategy
- Operational Planning
- Operational Excellence
- Training and Development (HR)
- Employee Training
- Strategic Leadership
- Client Services
- Communication
- Customer Service Management
- Vendor Management
- Vendor Negotiation
- Labor Relations
- Cost Management
- Leadership
- Start-ups
- Training
- Program Management
- Team Leadership
- Business Planning
- Change Management
- Contract Negotiation
- Sales
- Airlines
- Flights
- Online Travel
- E-commerce
- Aviation
- Aircraft
- Airline Management
- Negotiation
- Sabre
- Airports
- Marketing Strategy
- IATA
- Airport Management
- Charter
- Commercial Aviation
- Civil Aviation
- Flight Safety
- Aviation Security
- Ticketing
- Flight Planning
- Piloting
- Revenue Analysis
- Aircraft Maintenance
- Catering
- Management
- Operations Management
- Customer Service
- Team Building
- Strategic Planning
- Project Planning
- Project Management
- Development
- E Commerce
- Flight Attendant
- Start Ups
- Operations
- Menu Development
- Services
Scott Robillard Summary
- Scott Robillard, based in New York, NY, US, is currently a Director, Hospitality Strategy, Service Design and Customer Experience at Amtrak. Scott Robillard brings experience from previous roles at Amtrak and JetBlue. Scott Robillard holds a 1997 - 2000 Bachelor of Science (B.S.) in Hospitality Management @ Boston University. With a robust skill set that includes Collective Bargaining, Union Contracts, Customer Experience, Business Transformation, Business Process Improvement and more. Scott Robillard has 5 emails on RocketReach.
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