Scott Robillard Email & Phone Number
Director, Hospitality Strategy, Service Design and Customer Experience @ Amtrak
Scott Robillard Location
New York, NY, US
Scott Robillard Work
- 2026 - now Director, Hospitality Strategy, Service Design and Customer Experience @ Amtrak
- 2025 - 2026 Acting Senior Director, Product Development and Customer Experience @ Amtrak
- 2025 - 2026 Director Service and Standards @ Amtrak
- 2023 - 2025 Director Inflight Standards @ JetBlue
- 2019 - 2023 General Manager, Catering Operations @ JetBlue
- 2017 - 2019 Head of Cabin Services @ flyadeal
- 2017 - 2017 Manager, Ancillary Revenue @ flyadeal
- 2015 - 2017 Manager, Catering Operations @ Etihad
- 2014 - 2015 East Coast Regional Manager – Catering Operations @ American Airlines
- 2012 - 2014 Senior Manager, Onboard Experience @ Spirit Airlines
Scott Robillard Education
- Boston University
Bachelor of Science (B.S.) (Hospitality Management)
1997 - 2000
Scott Robillard Skills
- Collective Bargaining
- Union Contracts
- Customer Experience
- Business Transformation
- Business Process Improvement
- Process Design
- Onboarding
- Front Line Management
- Food and Beverage Operations
- Incentive Programs
Scott Robillard Summary
Scott Robillard, based in New York, NY, US, is currently a Director, Hospitality Strategy, Service Design and Customer Experience at Amtrak. Scott Robillard brings experience from previous roles at Amtrak and JetBlue. Scott Robillard holds a 1997 - 2000 Bachelor of Science (B.S.) in Hospitality Management @ Boston University. With a robust skill set that includes Collective Bargaining, Union Contracts, Customer Experience, Business Transformation, Business Process Improvement and more. Scott Robillard has 4 emails and 4 mobile phone numbers on RocketReach.
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