Scott Robillard Email & Phone Number
Senior Director Hospitality Strategy, Service Design and Customer Experience @ Amtrak
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Scott Robillard Location
- Florida, United States
Scott Robillard Work
- Senior Director Hospitality Strategy, Service Design and Customer Experience @ (August 2026 - Present)
- Director, Hospitality Strategy, Service Design and Customer Experience @ (February 2026 - Present)
- Acting Senior Director, Product Development and Customer Experience @ (September 2025 - February 2026)
- Director Service and Standards @ (May 2025 - February 2026)
- Director Inflight Standards @ (May 2023 - May 2025)
- General Manager, Catering Operations @ (September 2019 - May 2023)
- Head of Cabin Services @ (October 2017 - September 2019)
- Manager, Ancillary Revenue @ (July 2017 - October 2017)
- Manager, Catering Operations @ (November 2015 - July 2017)
- East Coast Regional Manager – Catering Operations @ (July 2014 - November 2015)
- Senior Manager, Onboard Experience @ Spirit Airlines (May 2012 - July 2014)
- Manager, Inflight Training and Education @ Spirit Airlines (January 2010 - May 2012)
- Manager, Inflight Services and Onboard Sales @ (December 2006 - April 2008)
- Manager, Inflight Service @ (April 2005 - December 2006)
- Supervisor, Inflight Training @ (June 2002 - April 2005)
Scott Robillard Education
- Boston University
Bachelor of Science (B.S.) (Hospitality Management)
1997-2000
Scott Robillard Skills
- Collective Bargaining
- Union Contracts
- Customer Experience
- Business Transformation
- Business Process Improvement
- Process Design
- Onboarding
- Front Line Management
- Food and Beverage Operations
- Incentive Programs
- Performance Management
- P&L Management
- Budgets
- Kpis
- Catering Training
- Catering Management
- Operational Improvement
- Operational Strategy
- Operational Planning
- Operational Excellence
- Training and Development (HR)
- Employee Training
- Strategic Leadership
- Client Services
- Communication
- Customer Service Management
- Vendor Management
- Vendor Negotiation
- Labor Relations
- Cost Management
- Leadership
- Start-ups
- Training
- Program Management
- Team Leadership
- Business Planning
- Change Management
- Contract Negotiation
- Sales
- Airlines
- Flights
- Online Travel
- E-commerce
- Aviation
- Aircraft
- Airline Management
- Negotiation
- Sabre
- Airports
- Marketing Strategy
- IATA
- Airport Management
- Charter
- Commercial Aviation
- Civil Aviation
- Flight Safety
- Aviation Security
- Ticketing
- Flight Planning
- Piloting
- Revenue Analysis
- Aircraft Maintenance
- Catering
- Management
- Operations Management
- Customer Service
- Team Building
- Strategic Planning
- Project Planning
- Project Management
- Development
- E Commerce
- Flight Attendant
- Start Ups
- Operations
- Menu Development
- Services
Scott Robillard Summary
- Scott Robillard, based in Florida, United States, is currently a Senior Director Hospitality Strategy, Service Design and Customer Experience at Amtrak. Scott Robillard brings experience from previous roles at Amtrak and JetBlue. Scott Robillard holds a 1997 - 2000 Bachelor of Science (B.S.) in Hospitality Management @ Boston University. With a robust skill set that includes Collective Bargaining, Union Contracts, Customer Experience, Business Transformation, Business Process Improvement and more. Scott Robillard has 5 emails and 4 mobile phone numbers on RocketReach.
Looking for a different Scott Robillard?
Find contact details for 700 million professionals.
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co