Scott McDermid Email & Phone Number
Director of Operations @ Synapse Communications
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Scott McDermid Location
- Toronto, ON, CA
Scott McDermid Work
- Director of Operations @ (August 2026 - Present)
- Vice President of Operations @ Standard Broadband/Internet Access Solutions (October 2015 - July 2026)
- Manager Sales and Service @ Standard Broadband/Internet Access Solutions (April 2014 - October 2015)
- Account Manager @ Standard Broadband/Internet Access Solutions (January 2014 - April 2014)
- Stay at Home Dad @ Stay at Home Dad (March 2013 - December 2013)
- Financial Advisor @ (April 2008 - March 2013)
- Bank Team Leader @ Bank Bed Challenge - Oakville Hospital Foundation (April 2008 - February 2012)
- Financial Advisor @ (April 2007 - April 2008)
- Senior Licensed Insurance Advisor @ (October 2003 - April 2007)
Scott McDermid Education
- Toronto Metropolitan University
Bachelor of Commerce Coursework
1999-2000 - Humber College
Business Administration
1996-1999
Scott McDermid Skills
- AI Agents
- AI Literacy
- AI Strategy
- AI for Business
- AI for Leadership
- AI for Management
- AI for Sales
- Artificial Intelligence (AI)
- Banking
- Business Analysis
- Business Development
- Business Leadership
- Business Operations
- Business Process Improvement
- Business-to-Business (B2B)
- CRM
- Change Management
- Computer Ethics
- Contact Center Management
- Contact Center Operations
- Contact Center Technology
- Continuous Process Improvement
- Credit
- Critical Thinking
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Support
- Decision-Making
- Executive Decision-making
- Financial Services
- Forecasting
- Generative AI
- Generative AI Tools
- Generative AI for Customer Service
- Generative AI for Leadership
- Generative AI for Management
- Intellectually Curious
- Investments
- KPI Dashboards
- KPI Implementation
- KPI Reporting
- Leadership
- Lean Six Sigma
- Management
- Marketing
- Microsoft Copilot
- Operational Excellence
- Operations Management
- Organizational Change Management
- Portfolio Management
- Product Management
- Productivity Improvement
- Program Management
- Project Management
- Prompt Engineering
- Responsible AI
- Revenue & Profit Growth
- Risk Management
- Root Cause Analysis
- SOP Development
- SaaS Sales
- Sales
- Sales Effectiveness
- Sales Support Tools
- Salesforce.com
- Salesforce.com Administration
- Selling
- Service Delivery Management
- Six Sigma
- Six Sigma Green Belt
- Software as a Service (SaaS)
- Standard Operating Procedure (SOP)
- Strategic Planning
- Team Leadership
- Training and Development (HR)
- Workforce Management
- Workforce Planning
- Yellow Belt
Scott McDermid Summary
- Scott McDermid, based in Toronto, ON, CA, is currently a Director of Operations at Synapse Communications. Scott McDermid brings experience from previous roles at Standard Broadband/Internet Access Solutions and Stay at Home Dad. Scott McDermid holds a 1999 - 2000 Bachelor of Commerce Coursework @ Toronto Metropolitan University. With a robust skill set that includes AI Agents, AI Literacy, AI Strategy, AI for Business, AI for Leadership and more. Scott McDermid has 1 emails on RocketReach.
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