Scott Matt Email & Phone Number

Customer Success Manager @ Forcepoint

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Scott Matt Location

Burlingame, CA, US

Scott Matt Work

Customer Success Manager @ (August 2020 - Present)
Community Manager @ (June 2017 - February 2020)
L3 Customer Support Supervisor, Knowledgebase Administrator, Voice Talent @ (March 2015 - February 2017)
Tech Support Representative and Voice Talent @ (August 2014 - January 2015)
Customer Care Specialist @ (August 2012 - August 2014)
Game Designer, P.R., Q and A Manager, Voice Talent and Coach, Product Evangelist @ (September 2009 - November 2011)
Consumer Service Manager, Quality Assurance for Consumer Service. @ (January 2009 - May 2009)
Game Designer, Consumer Service and Tech Support, QA @ (January 2004 - January 2009)
Game Designer @ (September 2005 - September 2006)
Software Quality Assurance Lead @ (May 1993 - November 2005)
Q and A Tester @ Konami Digital Entertainment (January 2005 - March 2005)
Software Quality Assurance, Test Scenario Script Writer @ (September 1999 - February 2002)
Consumer Service Director, Asst. Producer, Software Evaluator, Software Scout, Marketing Assistant @ ASCII Entertainment (September 1996 - September 1997)
Consumer Support, Tip Writer, 3rd Party Software and Peripherals Quality Assurance, Voice Talent @ (November 1991 - April 1995)
Customer Support Section Leader @ (January 1991 - January 1994)
E2 Plane Captain @ (January 1986 - January 1988)

Scott Matt Education

Lynbrook High School
Diploma
1982-1986
Andrew P. Hill High School
Diploma (Drama & computer clubs)
1982-1986

Scott Matt Skills

Customer Experience
Leadership
Quality Assurance
Game Design
Video Games
Game Development
Mobile Games
User Interface
Artificial Intelligence
User Interface Design
Concept Design
Scripting
Video Game Development
Feature Design
Software Quality Assurance
Testing
Test Planning
Customer Insight
Maya
JIRA
salesforce
Slack
Management
Customer Support
Supervisory Skills
Team Management
Gameplay
Game Mechanics
Wii
Level Design
Xbox 360
Perforce
Social Games
PS3
MMO
Game Balance
Information Design
Document Design
World Building
FPS
Multiplayer
Zoom
Game Designer
Tech-Support/C.S.
QA/Tester
Intercom
Account Management
Analytical Skills
Attention to Detail
CRM Software
CSM
Call Center Development
Chat
Churn Management
Clarity
Client Relations
Communication
Confidentiality
Cross-functional Team Leadership
Customer Engagement
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Reviews
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Representatives
Customer Success
Cyber Threat Intelligence (CTI)
Cybersecurity
Gainsight
Help Desk Support
Insider Threat Detection
Key Performance Indicators
Microsoft Excel
Microsoft Outlook
Multitasking
Network Security
New Product Implementations
Oral Communication
Organization Skills
Performance Metrics
Problem Solving
Relational Databases
Renewal Retention
Service Standards
Software Support
Software as a Service (SaaS)
Startups
Team Collaboration
Team Leadership
Technical Support
Threat Detection
Time Management
Troubleshooting
Windows
Writing
Written Communication
Zendesk
Tech support/c.s

Scott Matt Summary

Scott Matt, based in Burlingame, CA, US, is currently a Customer Success Manager at Forcepoint. Scott Matt brings experience from previous roles at OhmConnect, Roku, Demandforce and Picaboo. Scott Matt holds a 1982 - 1986 Diploma @ Lynbrook High School. With a robust skill set that includes Customer Experience, Leadership, Quality Assurance, Game Design, Video Games and more. Scott Matt has 2 emails and 1 mobile phone numbers on RocketReach.