2019 -2020 Senior Vice President and Head of USAA Bank Shared Services @
2017 -2019 Vice President and General Manager, USAA Bank Shared Services @
2015 -2017 Vice President, Senior Strategy Officer, USAA Bank @
2007 -2015 Associate Principal @
2005 -2007 Submarine Officer, Division Director and Senior Nuclear Engineering Instructor @
2001 -2005 Submarine Officer, USS MAINE (SSBN-741) @
Scott Lippert Education
Old Dominion University
M.S., Engineering Management
2002-2005
Virginia Tech - Pamplin College of Business
B.S., Management Science Information Systems
1996-2000
Scott Lippert Skills
Banking Operations
Generative AI
Automation
Contact Center Operations
Customer Satisfaction
Transformation
Management Consulting
Performance Improvement
Customer Experience
Call Centers
Lean Manufacturing
Program Management
Business Process Improvement
Nuclear Engineering
Operations Management
Nuclear
Business Strategy
Operational Excellence
Change Management
Operational Planning
Microsoft Excel
Public Speaking
Management
Teaching
Financial Services
Strategy
Business Development
Research
Strategic Planning
Process Improvement
Lean Transformation
Call Center
Government
Retail Banking
Customer Journeys
Insurance
Asset Managment
Public Sector
Consumer Products
Scott Lippert Summary
Scott Lippert, based in Minneapolis, MN, US, is currently a Executive Vice President and COO, Contact Centers at U.S. Bank. Scott Lippert brings experience from previous roles at U.S. Bank and USAA. Scott Lippert holds a 2002 - 2005 M.S., Engineering Management @ Old Dominion University. With a robust skill set that includes Banking Operations, Generative AI, Automation, Contact Center Operations, Customer Satisfaction and more. Scott Lippert has 5 emails and 3 mobile phone numbers on RocketReach.
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