Scott Kessler Email & Phone Number

Director Technology Operations and Service Management @ Archdiocese of Detroit

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Scott Kessler Location

Detroit, MI, US

Scott Kessler Work

2025 -now Director Technology Operations and Service Management @
2025 -2026 Principle Consultant @ ITO Consulting
2017 -2024 Vice President, Workplace and Enterprise Services @
2015 -2017 Director, ITO Solutions (Pre-Sales and Delivery) @
2009 -2011 Global Service Manager, IT Business Transformation @ Stefanini TeamTeam
1999 -2009 Manger and Director, Client Service Engagements @

Scott Kessler Education

American Graduate University
Master of Business Administration (Business Management)
2007-2014
(Design)
2008-2008
University of Phoenix
Bachelors (Business Management)
2002-2005
PU
(Computer Science)
1988-1993
Lakeland High School

Scott Kessler Skills

Design-Build
Culture Change
Profit & Loss
C-Level Relationships
Performance Improvement
Service Improvement Plans
Remote Infrastructure Management
Remote User Support
Training Strategy
Service Assurance
Customer Liaison Skills
Crisis Situations
IT Transformation
Business Continuity
Third-Party Vendor Management
Budgeting
Strategic Planning
Strategic Vision
Organizational Alignment
Key Performance Indicators
Net Promoter Score
Employee Engagement
Customer Satisfaction
Critical Thinking
IT Asset Management
Budget Management
Planning Budgeting & Forecasting
Executive Leadership
Deskside
Call center start-up
Customer Service
Field Service Management
Strategic Initiatives
Executive Decision-making
Professional Services
Operational Excellence
Executive Management
Drive Change
Business Process Design
IT Infrastructure Operations
Programme Delivery
Contact Center Operations
IT Infrastructure Management
Business Strategy
Global Delivery
Contact Center Management
Continuous Improvement
Data Reporting
IT Service Management
Change Management
Leadership
ITIL
Service Desk
Outsourcing
Management
IT Outsourcing
Six Sigma
Solution Architecture
BPO
Vendor Management
Service Management
Sla
Software Documentation
Project Portfolio Management
IT Strategy
IT Operations
Integration
IT Management
Program Management
Service Delivery
Incident Management
Team Leadership
System Deployment
Troubleshooting
Call Centers
PMP
Servers
Process Improvement
Business Analysis
PMO
Disaster Recovery
Business Process Improvement
Data Center
Offshoring
Business Process
CRM
Project Delivery
Technical Support
Information Technology
Pre-sales
Cloud Computing
Help Desk Support
Governance
Managed Services
Cross-functional Team Leadership
ITIL Certified
SDLC
SharePoint

Scott Kessler Summary

Scott Kessler, based in Detroit, MI, US, is currently a Director Technology Operations and Service Management at Archdiocese of Detroit. Scott Kessler brings experience from previous roles at ITO Consulting, Stefanini Group, Stefanini North America and APAC and Stefanini TeamTeam. Scott Kessler holds a 2007 - 2014 Master of Business Administration in Business Management @ American Graduate University. With a robust skill set that includes Design-Build, Culture Change, Profit & Loss, C-Level Relationships, Performance Improvement and more. Scott Kessler has 4 emails and 1 mobile phone numbers on RocketReach.