Scott Keefe Email & Phone Number

Director, Retirement and Income Solutions Call Center at MetLife @ MetLife

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Scott Keefe Location

Natick, MA, US

Scott Keefe Work

2026 -now Director, Retirement and Income Solutions Call Center at MetLife @
2020 -2025 Director, Customer Solutions Center @
2019 -2020 Director, Personal Lines Service Operations @
2015 -2020 Director, Personal Lines Customer Service Center and Sales Operations @
2011 -2014 Personal Lines Operations Manager III @
2006 -2011 Personal Lines Operations Manager II @
2003 -2006 Call Center Manager @

Scott Keefe Education

Anna Maria College
Bachelor's (Liberal Arts - Philosophy)
1995-1999
Questrom School of Business, Boston University

Scott Keefe Skills

Call Center
Customer Service
Performance Management
IVR
Coaching
Problem Solving
Customer Relations
Change Management
People Management
Operations Management
Management
Leadership
Call Centers
Process Improvement
Insurance
Customer Satisfaction
Time Management
Vendor Management
Business Analysis
Underwriting
Property & Casualty Insurance
Human Resources
Risk Management
Training
Business Process Improvement
Property and Casualty Insurance
New Business Development
Team Leadership

Scott Keefe Summary

Scott Keefe, based in Natick, MA, US, is currently a Director, Retirement and Income Solutions Call Center at MetLife at MetLife. Scott Keefe brings experience from previous roles at Simply Business (US) and The Hanover Insurance Group. Scott Keefe holds a 1995 - 1999 Bachelor's in Liberal Arts - Philosophy @ Anna Maria College. With a robust skill set that includes Call Center, Customer Service, Performance Management, IVR, Coaching and more. Scott Keefe has 2 emails and 1 mobile phone numbers on RocketReach.

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