Scott Ivey Email & Phone Number
Worldwide Program Manager, Service Optimization @ Apple
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Scott Ivey Location
- Austin, TX, US
Scott Ivey Work
- Worldwide Program Manager, Service Optimization @ (March 2018 - Present)
- Contact Center Operations Manager @ (March 2017 - March 2018)
- Contact Center Operations Manager @ (September 2015 - February 2017)
- Member Contact Center Manager @ (August 2009 - August 2015)
Scott Ivey Education
- Texas Christian University
Bachelor of Arts (Political Science and Government)
2005-2009 - Texas Christian University
The Washington Center for Internships and Academic Seminars (Senatorial Intern – Subcommittee on Immigration and Citizenship)
2006
Scott Ivey Skills
- Leadership
- Management
- Customer Service
- Customer Satisfaction
- Sales Management
- Banking
- Team Building
- Team Leadership
- Credit Unions
- Financial Services
- Strategy
- Program Management
- Coaching
- Leadership Development
- Employee Training
- Sales
- Employee Recognition
- Performance Management
- Service Management
- Escalation Management
- Quality Management
- Team Motivator
- Performance Monitoring
- Training & Development
- Strategy Development
- Process Development
- Project Coordination
- Strategic Communications
- Contact Center Design
- Key Performance Indicators
- Financial Sector
- ACD
- IVR
- service
- Six Sigma
- Quality Assurance
- Contact Center Operations
- Contact Center Management
- Contact Center Technology
- Strategic Planning
- Training
- Business Case Preparation
- Communication
- Presentations
- Program Evaluation
- Program Planning
- Project Plans
- Strategy Alignment
- Strategy Implementation
- Public Speaking
- Training and Development
- Consumer Services
- Tank
- Group Meetings
- Project Management
- Hearings
- Immigration Law
- Workforce
- Market
- Channel
- Christian
- Annual Reviews
- Merchandising
- Honor
- Oversight
- Contact Centers
- Admin
- Complaints
- Texas
- Delta
- Chat
- Dialers
- Foodie
- Hiring
- Resolve
- Citizenship
- Human Capital Management
- SharePoint
- Seminars
- Business Services
- Trade Unions
- Team Management
- Voice
- Workforce Management
- Guitar
- Microsoft Office
- Loyalty Programs
- SuccessFactors
- Scheduling
- Shares
- Loans
- Rivers
- Honors And Awards
- C
- CIC
- Online Support
- Exceed Sales Goals
- Abandonment
- Interactive Advertising
- Credit
- Technical Support
- Measurements
- Council
- Art
- Efficiencies
- Intelligence
- Internships
- Political Science
- Schemes
- Academic
- Referrals
- Disciplinary Action
- Coffee
- Rate
- Symitar
- Technical Issues
- Problem Solving
- Delivery
Scott Ivey Summary
- Scott Ivey, based in Austin, TX, US, is currently a Worldwide Program Manager, Service Optimization at Apple. Scott Ivey brings experience from previous roles at PFSweb, Maximus and EECU Credit Union. Scott Ivey holds a 2005 - 2009 Bachelor of Arts in Political Science and Government @ Texas Christian University. With a robust skill set that includes Leadership, Management, Customer Service, Customer Satisfaction, Sales Management and more. Scott Ivey has 5 emails and 3 mobile phone numbers on RocketReach.
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