Director Contact Centers @ (February 2014 - June 2016)
VP, Product Implementation @ (January 2014 - February 2014)
VP, Customer Experience and Support @ (December 2007 - January 2014)
Director Operations and Sales @ (July 2002 - December 2007)
Scott Hicks Education
Indiana University Bloomington
Bachelor (Accounting)
1997-1999
Scott Hicks Skills
Operations Management
Contact Center Management
Product Management
Project Management
Department Budgeting
Loan Origination
Loan Servicing
Quality Assurance
Workforce Management
Business Process Improvement
Client Development
P&L Responsibility
Strategic Planning
P&L Management
Leadership
Sales
Vendor Management
Outsourcing
Call Center
Business Intelligence
Business Development
Financial Services
Management
Process Improvement
Customer Satisfaction
Budgets
Sales Operations
Performance Management
Call Centers
Contract Negotiation
Recruiting
Cross-functional Team Leadership
Executive Management
CRM
Strategy
Risk Management
Salesforce.com
Banking
Relationship Management
Business Analysis
Customer Experience
Team Building
Analytics
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Budgeting
Cross Functional Team Leadership
Customer Service
Customer Relationship Management
Scott Hicks Summary
Scott Hicks, based in Indianapolis, IN, US, is currently a Director-Customer Resource Centers at Republic Services. Scott Hicks brings experience from previous roles at OneAmerica Financial Partners Inc., JPMorgan Chase and Nelnet. Scott Hicks holds a 1997 - 1999 Bachelor in Accounting @ Indiana University Bloomington. With a robust skill set that includes Operations Management, Contact Center Management, Product Management, Project Management, Department Budgeting and more. Scott Hicks has 3 emails and 2 mobile phone numbers on RocketReach.
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