Scott Hayes Email
Head of Customer Operations @ Dubber
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Scott Hayes Location
- Melbourne, VIC, AU
Scott Hayes Work
- Head of Customer Operations @ (March 2021 - Present)
- Global Support Manager @ (January 2020 - March 2021)
- eServices Team Leader @ (April 2019 - January 2020)
- Team Leader, Held Orders @ (June 2018 - December 2018)
- Senior Team Leader @ (February 2017 - June 2018)
- HFC Operations Team Leader @ (June 2016 - February 2017)
- NBN and HFC Case Management Team Leader @ (April 2015 - June 2016)
- Senior Case Manager and Acting Team Leader @ (July 2013 - April 2015)
- Technical Support Consultant @ (May 2011 - June 2013)
- Business Specialist @ Bluewater Communications - Optus Retail Store (September 2010 - April 2011)
Scott Hayes Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Business Analysis
- Business Development
- Business Management
- Business Operations
- Business Process Improvement
- Business Strategy
- Business Transformation
- Call Center Administration
- Call Centers
- Change Management
- Coaching
- Communication
- Contact Centers
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Success
- Customer Support
- Data Analysis
- Employee Engagement
- Employee Learning & Development
- Employee Training
- Exceeding Customer Expectations
- Executive Leadership
- Global Delivery
- HR Management
- HR Strategy
- Human Resources (HR)
- Interviewing
- L&D
- Leadership
- Leadership Management
- Management
- Meeting Facilitation
- Mentoring
- Microsoft Office
- Operations Management
- Organizational Leadership
- People Development
- Performance Management
- Project Delivery
- Project Management
- Revenue Management
- Sales Operations
- Salesforce CPQ
- Salesforce.com Administration
- Salesforce.com Development
- Salesforce.com Implementation
- Scalability
- Service Delivery
- Software Implementation
- Software as a Service (SaaS)
- Staff Development
- Stakeholder Management
- Strategic Human Resource Planning
- Strategy
- Support Management
- Talent Management
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Telecommunications
- Training
- Training & Development
- Zendesk
Scott Hayes Summary
- Scott Hayes, based in Melbourne, VIC, AU, is currently a Head of Customer Operations at Dubber. Scott Hayes brings experience from previous roles at Dubber, MYOB and nbn™ Australia. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Business Analysis, Business Development, Business Management and more. Scott Hayes has 1 emails on RocketReach.
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