Principal Sales Engineer @ (February 2016 - May 2017)
Senior Sales Engineer @ (February 2014 - February 2016)
Senior Director, Product Management @ (September 2010 - February 2014)
Senior Director, Systems Innovation @ (May 2009 - September 2010)
Director, CRM Systems @ (December 2001 - May 2009)
Scott Gluck Education
Bloomsburg University 1989-1993
Scott Gluck Skills
Account Management
Analytics
BPO
Business Analysis
Business Development
Business Intelligence
Business Process Improvement
CRM
CTI
Call Center
Call Centers
Change Management
Cloud Computing
Coaching
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Enterprise Software
Executive Management
Go-to-market Strategy
IVR
Inbound Marketing
Lead Generation
Leadership
Management
Multi-channel Marketing
Operations Management
Outsourcing
Performance Management
Process Improvement
Product Management
Product Marketing
Professional Services
Program Management
SaaS
Sales
Salesforce.com
Solution Selling
Start-ups
Strategic Partnerships
Strategic Planning
Strategy
Team Building
Team Leadership
Telecommunications
Vendor Management
Workforce Management
Scott Gluck Summary
Scott Gluck, based in Doylestown, PA, US, is currently a Senior Director of Solutions Engineering at Copper. Scott Gluck brings experience from previous roles at Vonage, NewVoiceMedia and Telerx. Scott Gluck holds a 1989 - 1993 Bloomsburg University. With a robust skill set that includes Account Management, Analytics, BPO, Business Analysis, Business Development and more.
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