Scott Fessler Email & Phone Number

Co-Founder | President @ Ardent

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Scott Fessler Location

Grandy, NC, US

Scott Fessler Work

Co-Founder | President @ (November 2025 - Present)
Member @ (December 2024 - Present)
CX and Operations Advisor @ Scott Fessler Consulting (February 2025 - November 2025)
Vice President, Agility Portfolio Leader @ (April 2024 - January 2025)
Vice President, Operations Delivery (Agility) @ (October 2023 - April 2024)
Vice President, Operations @ (December 2019 - October 2023)
Senior Director of Operations @ (October 2018 - December 2019)
Site Director @ (March 2018 - October 2018)
Vice President, Customer Care @ (July 2013 - March 2018)
Director, Workforce Management @ (February 2002 - April 2013)

Scott Fessler Education

American Public University
Bachelor of Arts (Psychology, Sociology)

Scott Fessler Skills

AI/Automation in CX
Analytic Problem Solving
BPO
Business Analysis
Business Continuity
Business Process Improvement
Business Process Outsourcing (BPO)
Business Transformation
CRM
CX Transformation
Change Management
Coaching & Mentoring
Communication
Contact Center Architecture
Contact Center Management
Contact Center Optimization
Contact Center Strategy
Continuous Improvement
Contract Negotiation
Cost Reduction
Credit Cards
Critical Thinking
Cross-functional Team Leadership
Customer Experience
Customer Experience (CX) Strategy
Customer Experience Design
Customer Insight
Customer Onboarding
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Success
Customer-Focused Service
Director level
Electronic Payment Processing
Employee Engagement
Executive Leadership
Executive Management
Facilities Management
Facilities Operations
Financial Management
Financial Services
Forecasting
Industry standards
Leadership
Mobile Payments
Operational Efficiency
Operational Scaling
Outsourcing
P&L Forecasting
P&L Management
Payment Card Processing
People Development
Performance Monitoring
Planning Budgeting & Forecasting
Portfolio Management
Process Improvement
Project Management
Quality Metrics
Remote Team Leadership
Retention Strategies
Sales
Sales Growth
Scaling Operations
Six Sigma
Strategic Hiring
Strategic Partnerships
Strategic Planning
Strategic Vision
Strategy Implementation
Streamlining Process
Talent Management
Team Building
Team Leadership
Teamwork
Telecommunications
Training & Development
Training and Development (HR)
Vendor Management
Vendor/Partner Management
Workforce Management
Merchant Services
Strategy to Execution
Drive Results
Operational Execution
Cross-functional Collaborations
Call Flow Design
Resource Management
Customer Relationship Management Crm
PowerPoint
Public Speaking
Training and Development
Strategy
Marketing
Cross Functional Team Leadership
Management
Cross Functional Collaborations
Customer Relationship Management

Scott Fessler Summary

Scott Fessler, based in Grandy, NC, US, is currently a Co-Founder | President at Ardent. Scott Fessler brings experience from previous roles at Support Driven, Scott Fessler Consulting and TTEC. Scott Fessler holds a Bachelor of Arts in Psychology, Sociology @ American Public University. With a robust skill set that includes AI/Automation in CX, Analytic Problem Solving, BPO, Business Analysis, Business Continuity and more. Scott Fessler has 2 emails and 2 mobile phone numbers on RocketReach.