Scott Downing Email & Phone Number
Associate Director CX Contact Centres @ Macquarie Group
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Scott Downing Location
- Melbourne, VIC, AU
Scott Downing Work
- Associate Director CX Contact Centres @ (February 2023 - Present)
- Chief Experience Officer @ (January 2022 - December 2022)
- Director International Customer Experience Management @ (March 2019 - January 2022)
- Chief Customer Officer @ (June 2017 - March 2019)
- Head Of Customer Experience @ (December 2016 - June 2017)
- General Manager - Advocacy Capability and Customer Experience Office @ (September 2012 - November 2016)
- General Manager Consumer Satellite Centres, Adelaide Retention and Digital Centres @ (April 2010 - September 2012)
- Manager Inbound Retention and Growth @ (April 2007 - March 2010)
- Senior Manager @ (January 2000 - January 2007)
- Relationship Development and Customer Experience Trainer @ (January 1998 - January 2001)
- Branch Manager and Business Improvement Roles @ NAB Group of Companies (September 1991 - March 1998)
Scott Downing Education
- Sheffield Hallam University
Scott Downing Skills
- Executive Management
- People Management
- Executive Leadership
- Customer Support
- Customer Insight
- B2B
- Business Process
- Business Process Improvement
- Business Strategy
- Business Transformation
- Call Centers
- Change Management
- Customer Experience
- Process Improvement
- Banking
- Contact Centers
- Start-ups
- Leadership
- Management
- Operations Management
Scott Downing Summary
- Scott Downing, based in Melbourne, VIC, AU, is currently a Associate Director CX Contact Centres at Macquarie Group. Scott Downing brings experience from previous roles at Employment Hero, Intuit and Rockend. Scott Downing holds a Sheffield Hallam University. With a robust skill set that includes Executive Management, People Management, Executive Leadership, Customer Support, Customer Insight and more. Scott Downing has 4 emails and 3 mobile phone numbers on RocketReach.
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