Scott Downing Email & Phone Number
Associate Director CX Contact Centres @ Macquarie Group
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Scott Downing Location
- Melbourne, VIC, AU
Scott Downing Work
- 2023 -now Associate Director CX Contact Centres @
- 2022 -2022 Chief Experience Officer @
- 2019 -2022 Director International Customer Experience Management @
- 2017 -2019 Chief Customer Officer @
- 2016 -2017 Head Of Customer Experience @
- 2012 -2016 General Manager - Advocacy Capability and Customer Experience Office @
- 2010 -2012 General Manager Consumer Satellite Centres, Adelaide Retention and Digital Centres @
- 2007 -2010 Manager Inbound Retention and Growth @
- 2000 -2007 Senior Manager @
- 1998 -2001 Relationship Development and Customer Experience Trainer @
- 1991 -1998 Branch Manager and Business Improvement Roles @ NAB Group of Companies
Scott Downing Education
- Sheffield Hallam University
Scott Downing Skills
- Executive Management
- People Management
- Executive Leadership
- Customer Support
- Customer Insight
- B2B
- Business Process
- Business Process Improvement
- Business Strategy
- Business Transformation
- Call Centers
- Change Management
- Customer Experience
- Process Improvement
- Banking
- Contact Centers
- Start-ups
- Leadership
- Management
- Operations Management
Scott Downing Summary
- Scott Downing, based in Melbourne, VIC, AU, is currently a Associate Director CX Contact Centres at Macquarie Group. Scott Downing brings experience from previous roles at Employment Hero, Intuit and Rockend. Scott Downing holds a Sheffield Hallam University. With a robust skill set that includes Executive Management, People Management, Executive Leadership, Customer Support, Customer Insight and more. Scott Downing has 4 emails and 3 mobile phone numbers on RocketReach.
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