Scott Downer Email & Phone Number

Director of Client Services @ Lightspeed Voice

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Scott Downer Location

United States

Scott Downer Work

2026 - now Director of Client Services @
2025 - now Head of Technical Support @
2021 - 2024 SVP of Global Technical Support @
2016 - 2021 SVP Operations, Support Services @
2013 - 2016 Senior Vice President, Order Management and Professional Services @
2013 - 2013 Vice President Technical Support @
2008 - 2012 Client Service Manager @
2006 - 2008 Manager, Technical Support @
2004 - 2006 Escalation Manager, Product Support @
2002 - 2004 Technical Support Engineer @
1999 - 2002 Technical Support Engineer II @

Scott Downer Education

University of South Florida
BA (Communication Science and Disorders with a concentration in LSH)

Scott Downer Skills

Software as a Service (SaaS)
Operational Excellence
Call Center Development
Call Routing
Call Center Administration
Contact Center Operations
Voice of the Customer
Resource Allocation
Escalations Management
Budgetary Responsibilities
Telephony
Technical Staff Management
Technical Leadership
Technical Support
Technical Sales Presentations
Bug Tracking
Call Processing
ACD
IP PBX
ISDN
Troubleshooting
Quote Preparation
Subject Matter Experts
Team Management
VoIP
Voice Mail
Management
Call Center
Technical Product Sales
Unified Communications
Managed Services
IP
Forecasting
Direct Sales
Account Management
Cisco Technologies
Product Support
Telecommunications
Nortel DMS
Tellabs 5500
NOC
RFP
Key Account Management
pbx
SS7
Product Launch
Call Control
Networking
Interactive Kiosks
Comdial
Call Centers
Sales Engineering
Product Management
SIP
LAN-WAN
Switches
Wireless
MPLS
WAN
Multiprotocol Label Switching (MPLS)
Communications
Strategic Planning
Services
Microsoft Word
Business Development
Marketing
Multiprotocol Label Switching Mpls
Support
Engineering
Operations
Lan Wan
SQL
Household
Help Desk Support
Channel
Restore
Audio Conferencing
Nortel
Windows
Sales
Navigators
Vowlan
Translation
Finance
Cascade
Unified Messaging
Work Ethic
T 1
Tellabs
Achieve Global
Travel
Closure
Florida
Issue Resolution
Public Relations
Science
Checking
Metrics
Analyzer
Queuing
Csu
Accounting
Isolation
Searches
Escalation
Channel Partners
Customer Satisfaction
System
Business Services
Voice
Sales Enablement
MAP
Reports
Circuits
CVS
Ontario
Verifying
Internet Protocols
Isolating
Related Activities
Hearing
Tables
Diligent
Microsoft Excel
Testing
Toll Free
Training
Circuit
Point of Contact
Customer Service
Cse
Solution
DAC
Liaise
Wave Energy
Analysis
Hardware
Large Enterprise
E1
Transmission
Interchange
Dsu
Retail
Motorola
Configurations
DOS
Applications
Expandable
Interfacing
PRI
Client Services
Communication
Detail
Speech
Cac
T1
Fax
DS3
Pricing
Responsibility
Distribution
International
Restoring
Executive Management
Nexus
Switch
SQL Tuning
Reviews
Ports
Software
Outlook
FX Options
Canada
Proposal Writing
Faq
Auto Attendant
Rls
Skin
Task Management
Technical Issues
Meetings
Delivery
Inet
Self Help
Databases
Multiprotocol Label Switching

Scott Downer Summary

Scott Downer, based in United States, is currently a Director of Client Services at Lightspeed Voice. Scott Downer brings experience from previous roles at Lightspeed Voice and Sangoma. Scott Downer holds a BA in Communication Science and Disorders with a concentration in LSH @ University of South Florida. With a robust skill set that includes Software as a Service (SaaS), Operational Excellence, Call Center Development, Call Routing, Call Center Administration and more. Scott Downer has 4 emails and 6 mobile phone numbers on RocketReach.

Scott Downer Emails

Found 4 emails

Scott Downer Phone Numbers

Found 6 phone numbers

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Top Lightspeed Voice Employees

Anthony Lagrotta

Software Engineer

Livingston, NJ, US

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+1 973-597-XXXX

Lourdes Fuller

President

Nokomis, FL, US

lightspeedvoice.com

+1 941-441-XXXX
+1 941-460-XXXX

Anthony Pinto

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Metuchen, NJ, US

lightspeedvoice.com
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+1 908-558-XXXX
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Jason Tuttle

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North Port, FL, US

hotmail.com
lightspeedvoice.com

+1 630-324-XXXX
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Chris Mullan

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Venice, FL, US

lightspeedvoice.com
gmail.com

+1 941-330-XXXX
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Andrew Chlebina

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lightspeedvoice.com
aol.com
gmail.com

+1 941-748-XXXX
+1 941-800-XXXX
+1 408-425-XXXX
...

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