Scott Deatherage Email & Phone Number
Sr. Analyst, IT Problem Investigation @ CVS Health
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Scott Deatherage Location
- Memphis, TN, US
Scott Deatherage Work
- 2025 -now Sr. Analyst, IT Problem Investigation @
- 2020 -2025 Service Delivery Manager @
- 2020 -2020 Advisor, Service Delivery and Production Support - Contact Center Technology @
- 2014 -2020 Sr. Analyst, Service Delivery @
- 2012 -2014 Unit Manager and Technology SME @
- 2012 -2012 Executive Consultant and Contact Center Technology
- 2008 -2011 Senior Vice President, Contact Center Operations @
- 2004 -2008 Senior Vice President, Customer Service and Quality @ Lehman Brothers / Aurora Loan Services
- 2001 -2004 Managing Technology Consultant @ Nissan Motor Credit / IBM Global Services / T-Mobile / US Bank Mortgage
- 2000 -2001 Director of Professional Services @
- 1999 -2000 VP Call Center Operations @ First Horizon Home Loans
- 1997 -1999 AVP Mortgage Customer Service @
- 1993 -1997 Customer Service Manager @
Scott Deatherage Education
- Southern Nazarene University
BA (Management of Human Resources)
1988-1990 - University of Memphis
(Criminal Justice/Law Enforcement Administration)
1981-1984
Scott Deatherage Skills
- Troubleshooting
- Information Technology
- Technology Management
- Operations Management
- Management
- Vendor Management
- Strategy
- Strategic Planning
- Customer Experience
- Call Center
- Risk Management
- Workforce Management
- Business Analysis
- IT Management
- Customer Satisfaction
- CRM
- Banking
- Business Process Improvement
- Quality Assurance
- Professional Services
- Outsourcing
- Software Documentation
- Finance
- Six Sigma
- P&L Management
- Mortgage Lending
- Cost Reduction Strategies
- Competitive Analysis
- Mergers & Acquisitions
- Budgets
- Project Implementation
- Mobile Applications
- Technical Support
- IT Service Management
- Leadership
- Team Building
- Executive Management
- Cross-functional Team Leadership
- Coaching
- Process Improvement
- IVR
- Call Center Development
- Voice of the Customer
- Mortgage Servicing
- Multi-Site Operations
- International Management
- Offshore Management
- Contact Center Design
- ACD
- Technology
- Call Center Architecture
- Technical Management
- Contact Center Technology
- Web 2.0
- Call Centers
- Insurance
- Multi Site Operations
- Telecommunications
- Financial Services
- Cross Functional Team Leadership
- Mortgage
- Wireless
- Mergers and Acquisitions
- Services
Scott Deatherage Summary
- Scott Deatherage, based in Memphis, TN, US, is currently a Sr. Analyst, IT Problem Investigation at CVS Health. Scott Deatherage brings experience from previous roles at Cognizant, CVS Health and Capital One Auto Finance. Scott Deatherage holds a 1988 - 1990 BA in Management of Human Resources @ Southern Nazarene University. With a robust skill set that includes Troubleshooting, Information Technology, Technology Management, Operations Management, Management and more. Scott Deatherage has 2 emails and 1 mobile phone numbers on RocketReach.
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