Scott Bain Email & Phone Number
Director of Customer Contact Operations and Solutions @ House of Fraser
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Scott Bain Location
- United Kingdom
Scott Bain Work
- 2018 -now Director of Customer Contact Operations and Solutions @
- 2015 -2018 Head of Contact Centre Operations @
- 2013 -2015 Online Customer Experience Manager @
- 2009 -2013 Business Manager @
- 2008 -2009 Head of Customer Retentions @
- 2006 -2008 GB CMS Manager @
- 2002 -2006 Client Manager @
- 2000 -2002 Data Manager @
- 1998 -2000 Commercial Analyst @ Sky In-Home Services [SHS] BSkyB
Scott Bain Education
- Nottingham Trent University
(Management)
2002-2003
Scott Bain Skills
- Contact Centre
- Call Center
- Customer Relations
- Performance Management
- Customer Service
- Contact Centers
- Project Management
- Change Management
- Business Process Improvement
- CRM
- Management
- Call Centers
- Outsourcing
- Operations Management
- Retail
- Strategy
- Employee Engagement
- BPO
- Workforce Management
- Inbound Marketing
- Account Management
- Business Analysis
- Business Development
- Contract Negotiation
- Customer Experience
- Customer Satisfaction
- Leadership
- Negotiation
- Project Planning
- Service Delivery
- Team Leadership
- Customer Relationship Management Crm
- Customer Relationship Management
Scott Bain Summary
- Scott Bain, based in United Kingdom, is currently a Director of Customer Contact Operations and Solutions at House of Fraser. Scott Bain brings experience from previous roles at House of Fraser, Teleperformance and Setanta Sports. Scott Bain holds a 2002 - 2003 Nottingham Trent University. With a robust skill set that includes Contact Centre, Call Center, Customer Relations, Performance Management, Customer Service and more. Scott Bain has 1 emails and 1 mobile phone numbers on RocketReach.
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