Customer Success Director @ (August 2021 - March 2025)
Customer Onboarding and Implementation Lead @ (July 2020 - July 2021)
Healthcare Support Manager (D) @ (March 2019 - May 2020)
Customer Support Supervisor @ (November 2017 - March 2019)
Customer Support Specialist @ (April 2017 - November 2017)
Industry and Consumer Affairs Blended Agent @ (November 2014 - April 2017)
Academic Advisor and Strategist @ (September 2009 - July 2014)
Call Center Communications Manager - Gannett Center of Excellence @ (September 2007 - January 2009)
Journalist @ The Louisville Courier-Journal (Gannett Co.) (December 2002 - September 2007)
Journalist @ The Nashville Tennessean (Gannett Co.) (July 2002 - December 2002)
Scheri Smith Education
Western Kentucky University
Master's degree (Folk Studies/Culture)
Western Kentucky University
Bachelor's degree (Print Journalism)
Scheri Smith Skills
Customer Experience
Project Management
Customer Service Management
Journalism
Social Media
Editing
Social Networking
Media Relations
Internal Communications
Writing
Customer Relationship Management (CRM)
Business-to-Business (B2B)
E-commerce
Workforce Management
Contact Centers
Customer Satisfaction
Digital Media
Quality Assurance
Microsoft Office
Software as a Service (SaaS)
Slack
Asana
Salesforce
Google Suite
Domo
Leadership
Training
Customer Service
Customer Support
Communication
Coaching
Cross-functional Team Leadership
Team Management
Constructive Feedback
Management
Team Leadership
Time Management
Zendesk
Customer Escalation Management
Call Center Development
Talkdesk
Innovation Development
Online Marketplace
KPI Implementation
Process Improvement
Team Building
Organization Skills
Microsoft Excel
Google Sheets
Call Monitoring
Scheri Smith Summary
Scheri Smith, based in Nashville, TN, US, is currently a Senior Customer Success Manager at ClearlyRated. Scheri Smith brings experience from previous roles at Experience.com, GraphiteRx, MDsave, Inc. and Houzz. Scheri Smith holds a Master's degree in Folk Studies/Culture @ Western Kentucky University. With a robust skill set that includes Customer Experience, Project Management, Customer Service Management, Journalism, Social Media and more. Scheri Smith has 2 emails and 2 mobile phone numbers on RocketReach.
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