Schaman Information

SCHAMAN | AI Resolution Intelligence for Telco. We help telecom operators reduce technical support demand — not just automate it. Operators like Vodafone, Orange, Movistar, Ooredoo, Claro and Entel came to us with the same problem: they had invested in Genesys, Salesforce, chatbots and AI agents, but technical support volume wasn't going down. With them, we've achieved up to 76% case automation and up to 40% reduction in total contact volume. The difference is how we understand an incident. Most customer care platforms are designed to handle the symptoms a customer reports. Schaman is designed to identify the operational cause behind them — correlating the interaction with network, BSS/OSS and billing data in real time to resolve the root problem, not just the conversation. That's why we don't just automate more cases. We prevent contacts from happening in the first place. This is built on 7+ years of deep telco domain expertise: 100+ tested scenarios across fixed, mobile and converged operators, a purpose-built network ontology, and a learning loop that turns unresolved cases into root cause discovery. All of it deploys in under 15 weeks, layered on top of your existing stack. AI Resolution Intelligence. Built from the customer problem outward. Visit our website: www.schaman.com