Schaman Information

We are experts in automating customer service processes using AI technologies. Our AI3 concept allows us to optimize the benefits derived from these technologies in three areas that multiply their effects on customer service: 1. Generative AI - We integrate the most advanced generative AI to autonomously resolve customers' generic inquiries, through automatic natural conversations that generate real value. 2. Data orchestration AI - Our technology enables the resolution of customer problems or needs by accessing service data in real-time to provide a specific, efficient, and personalized response to each customer's situation. 3. Root Cause discovery AI -for the early detection of new customer situations or problems: Through advanced clustering algorithms, we discover potential new issues to identify their root causes and resolve them automatically. Companies such as Vodafone, MAsmóvil, Entel, and Claro have already embraced this new way of managing customer service, achieving double-digit improvements in the most important KPIs for their business. Visit our website: www.schaman.com