SCC Services Group Information

SCC Services Group is a consulting firm with extensive experience in the management and administration of large contact centers comprising of e-commerce, web support, credit, collections, customer service, reservation sales and outbound tele-marketing activities. Our experienced consultants are skilled in personnel management, customer relationship management, global customer service, budgeting, organization structure, technology requirements and strategic planning. SCC Services Group's seasoned consultants have worked with clients to improve performance, manage cultural change, develop unique "turnkey" brand marketing campaigns, assist in the locating and build out of new facilities, consolidation of existing operations, conduct audit and benchmark studies, manage telephony / information technology initiatives and have held temporary staff positions while qualified candidates were recruited. Our consultants and staff have built careers based on real experience by working day-to-day in the trenches of corporate America.