Assistant Manger @ (February 2010 - November 2013)
Team Leader @ (March 2007 - February 2010)
Technical Support Executive @ (January 2005 - March 2007)
Saurab Sharma Education
Khalsa College
Bachelor of Commerce (B.Com.) (Banking and Financial Support Services)
2005-2007
Red Roses high school, Asr
Bachelor of Commerce (B.Com.)
1989-2004
Saurab Sharma Skills
COPC
GPRS
BPO
Telecommunications
MIS
3G
Call Center
Sla
Team Management
Customer Experience
Call Centers
Workforce Management
Process Excellence
Service Delivery
Vendor Management
Screening
Soft Skills
Management
Training
Customer Satisfaction
Leadership
Team Leadership
Business Development
Business Process Outsourcing (BPO)
Management Information Systems (MIS)
Performance Management
Customer Relationship Management (CRM)
Employee Engagement
Service-Level Agreements (SLA)
Contact Centers
Customer Relationship Management Crm
Business Process Outsourcing Bpo
Management Information Systems Mis
Transition Management
Service Level Agreements Sla
Business Process Outsourcing
Management Information Systems
Customer Relationship Management
Service Level Agreements
Saurab Sharma Summary
Saurab Sharma, based in Melville, NY, US, is currently a Quality Assurance Manager at American Logistics Group Melville, NY. Saurab Sharma brings experience from previous roles at iEnergizer, KocharTech and Kochar Infotech (P) Ltd. Saurab Sharma holds a 2005 - 2007 Bachelor of Commerce (B.Com.) in Banking and Financial Support Services @ Khalsa College. With a robust skill set that includes COPC, GPRS, BPO, Telecommunications, MIS and more. Saurab Sharma has 1 emails on RocketReach.
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