Satheesh Pk Email & Phone Number
Head Of Customer Experience and CRM @ Helios Advisory
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Satheesh Pk Location
- Navi Mumbai, MH, IN
Satheesh Pk Work
- Head Of Customer Experience and CRM @ (July 2021 - Present)
- Independent Consultant @ Freelance (November 2020 - June 2021)
- Vice President - National Head Of Back Office Operations @ (October 2018 - October 2020)
- DGM - National Head Back Office Operations (Shared Services, Corp Service Delivery) @ (November 2014 - October 2018)
- AGM - Vertical Head - CIM (Service Delivery) @ (November 2012 - October 2014)
- Senior Manager - Vertical Head - Service Excellence (Service Delivery) @ (November 2009 - October 2012)
- Manager - Head - Response and Resolution (QRC and Service Marketing) @ (September 2007 - November 2009)
- Manager-Service Delivery - Prepaid Business @ (November 2005 - August 2007)
- Assistant Manager, Service Delivery,Postpaid Business @ (July 2001 - October 2005)
- Senior Executive,Service Delivery, Service Provisioning @ (March 1999 - June 2001)
- Team Leader, Paging (Contact Center) @ Hutchison Max Telecom ( Max Page) (December 1995 - March 1999)
Satheesh Pk Education
- University of Mumbai
Master of Laws - LLM
2023-2025 - National Law School of India University
Master of Business Law
2021-2024 - Indira Gandhi National Open University
PGDHRM
2004-2009 - Sir L.A. Shah Law College
Bachelor
2000-2003 - Bharat Vidya Bhavans, Mumbai
PG Diploma
1999-2000 - Bhavan's R. A. College of Science
Bachelor
1995-1999 - Calicut University
Pre Degree
1991-1993 - Technical Education Board,Kerala
THSLC
1988-1991
Satheesh Pk Skills
- Analytical Skills
- Back Office Operations
- Business Acumen
- Business Analysis
- Business Process Improvement
- Business Process Mapping
- Business Process Outsourcing (BPO)
- Business Strategy
- CRM
- Call Centers
- Change Management
- Consulting
- Contact Center Operations
- Corporate Social Media
- Creative Problem Solving
- Critical Thinking
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Customer-focused Service
- Forecasting
- Front to Back Office
- Leadership
- Management
- Operations Management
- Organization Skills
- Outsourcing
- People Management
- Planning Budgeting & Forecasting
- Problem Solving
- Process Excellence
- Process Improvement
- Project Delivery
- Project Management
- Quality Assurance
- Service Delivery
- Service Delivery Management
- Six Sigma
- Strategic Planning
- Subject Matter Experts
- Team Leadership
- Team Management
- Telecommunication Services
- Telecommunications
- Vendor Management
Satheesh Pk Summary
- Satheesh Pk, based in Navi Mumbai, MH, IN, is currently a Head Of Customer Experience and CRM at Helios Advisory. Satheesh Pk brings experience from previous roles at Freelance, Vodafone Idea Limited and Idea Cellular Ltd (Aditya Birla Group). Satheesh Pk holds a 2023 - 2025 Master of Laws - LLM @ University of Mumbai. With a robust skill set that includes Analytical Skills, Back Office Operations, Business Acumen, Business Analysis, Business Process Improvement and more. Satheesh Pk has 2 emails and 1 mobile phone numbers on RocketReach.
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