Sascha Bock Email
Technical Support Manager Software and Solutions @ Dell Technologies
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Sascha Bock Location
- Leipzig, SN, DE
Sascha Bock Work
- 2017 -now Technical Support Manager Software and Solutions @
- 2014 -2017 Technical Support Manager Converged Solutions @
- 2011 -2014 Enterprise Technical Support Manager @
- 2007 -2011 Operations Manager @
- 2006 -2007 Team Manager @
- 2004 -2006 Customer Service Professional @
Sascha Bock Education
- Berufsakademie Glauchau
Diplom-Wirtschaftsinformatiker (BA)
2000-2003
Sascha Bock Skills
- BPO
- Call Centers
- Outsourcing
- Service Delivery
- Workforce Management
- Contact Centers
- Sla
- Customer Experience
- Team Management
- Vendor Management
- Avaya
- ITIL
- Customer Satisfaction
- IT Service Management
- Operations Management
- Change Management
- Management
- Inbound Marketing
- Technical Support
- Process Improvement
- Call-Center
- Dienstleistungserbringung
- Kundenerfahrung
- Kontaktzentrum
- IT-Service-Managment
- Support
- Virtualisierung
- Call Center
- Sales
- It Service Managment
- Business Analysis
- Strategy
- Microsoft Office
- Java
Sascha Bock Summary
- Sascha Bock, based in Leipzig, SN, DE, is currently a Technical Support Manager Software and Solutions at Dell EMC. Sascha Bock brings experience from previous roles at Dell EMC, Dell Services and Sitel. Sascha Bock holds a 2000 - 2003 Diplom-Wirtschaftsinformatiker (BA) @ Berufsakademie Glauchau. With a robust skill set that includes BPO, Call Centers, Outsourcing, Service Delivery, Workforce Management and more. Sascha Bock has 2 emails on RocketReach.
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