Saravanakumar Murugesan Email
Program Manager - Aspect Dialer and eWfm Managed Services @ Cranes Software
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Saravanakumar Murugesan Location
- Chennai, TN, IN
Saravanakumar Murugesan Work
- 2018 - now Program Manager - Aspect Dialer and eWfm Managed Services @
- 2013 - 2015 Certified Genesys Inbound (CIV), GVP IVR, NiceIEX WFM Solution architect at Tcs Chennai @
- 2007 - 2010 Nortel Peripro IVR Developer for Self service programming and Call routing @
- 2014 - 2014 TCS Australia -Skill based Call routing Telephony feasibility Study at Sydney @
- 2013 - 2013 Speech IVR Consultant - Natural Language IVR with Genesys7.6 @
- 2007 - 2007 VC++ Application developer @
- 2005 - 2006 Embedded C - driver development for FF Controller Board @
- 2018 - now Program Manager - Five9 Contact center migration to Amazon Connect @
- 2015 - 2018 NICE Trained contact center WFO Consultant - On delivery assignment at New Jersey, USA @
- 2014 - 2015 Genesys Consultant for Retail Contact center Transition @
- 2010 - 2013 Genesys Inbound routing and Callcenter Telephony Consultant @
- 2003 - 2005 Embedded firmware developer @ Ultra computers
Saravanakumar Murugesan Education
- Cochin University of Science&Technology, Kerala India
Master of Science (M.Sc.) (Electrical, Electronics and Communications Engineering)
1999 - 2001 - GVN College of Science, Kovilpatti, Tamilnadu India
Bachelor of Science (B.Sc) (Electronics, Maths and Physics)
1996 - 1999 - Nadar Higher Secondary School, Kovilpatti, Tamilnadu India
+2 (Maths (Biology))
1994 - 1996
Saravanakumar Murugesan Skills
- PL/SQL
- Oracle
- Unix
- Requirements Analysis
- Avaya IP Telephony
- Routing Protocols
- CTI
- Intelligent Call Routing
- Avaya Site Administration
- Vector Programming
- PS Toolkit ETLs
- IVR
- Dialogic boards interfacing with T1carrier
- Nortel Periphonics
- Solaris MPS3000
- Project Management
- MS Visio
- Genesys Infomart7.2 & 7.6
- JDBC, Weblogic & WebServices
- Genesys Framework
- Genesys IRD (Interaction Routing Designer)
- Avaya PBX vector programming
- Visio
- Telephony Support
- Vendor Management
- Telephony
- Natural Language Understanding
- Nuance ASR, TTS
- Genesys
- Tts
- Genesys Infomart7.2 and 7.6
- Genesys Ird Interaction Routing Designer
- Nuance Asr
- Weblogic and Webservices
- JDBC
- Solution Architecture
- Integration
- Genesys Ird
Saravanakumar Murugesan Summary
- Saravanakumar Murugesan, based in Chennai, TN, IN, is currently a Program Manager - Aspect Dialer and eWfm Managed Services at Tata consultancy services. Saravanakumar Murugesan brings experience from previous roles at Genesys/Nice/Nuance Consultant - TCS Chennai,India, Tata Consultancy Services, Tata Consultancy Services Australia and New Zealand and Natural Language Genesys IVR study at TCS Americas. Saravanakumar Murugesan holds a 1999 - 2001 Master of Science (M.Sc.) in Electrical, Electronics and Communications Engineering @ Cochin University of Science&Technology, Kerala India. With a robust skill set that includes PL/SQL, Oracle, Unix, Requirements Analysis, Avaya IP Telephony and more. Saravanakumar Murugesan has 1 emails on RocketReach.
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