Director, Support Services, SaaS @ (July 2017 - November 2019)
Director, Global Customer Support, Healthcare Informatics @ (November 2016 - July 2017)
Technical Assistance Center Manager @ (January 2016 - November 2016)
Technical Support Supervisor @ (July 2015 - January 2016)
Senior Manager- Healthcare Infomatics @ NTT DATA Canada (December 2013 - July 2015)
Operations Manager, Global Specialty Technical Teams @ (November 2012 - December 2013)
Operations Manager, Premier Support @ (April 2010 - November 2012)
Team Lead, Premier Support @ (April 2009 - April 2010)
Team Lead, BlackBerry Customer Technical Support @ (April 2008 - April 2009)
Technical Facilitator and ICU Team Lead @ Convergys Customer Service Management Canada Incorporated (March 2003 - April 2008)
Sarah Wright Education
Dalhousie University
Bachelor of Arts (B.A.) (Political Science and Government)
2008
Dalhousie University
Bachelor of Arts in Political Science (Political Science and Government)
2008
Sarah Wright Skills
Work Ethic
Organizational Structure
Inter-personal
Driving Results
Timely Decision Making
Team Leadership
Building Relationships
Track Record Of Dependability
Social Skills
Communication
Microsoft Exchange
Management
BMC Remedy
Blackberry Enterprise Server
Telecommunications
Lotus Domino
Blackberry
Customer Satisfaction
Technical Support
Process Improvement
Leadership
CRM
Troubleshooting
Time Management
Wireless
ITIL v3 Foundations Certified
Problem Management
Service Delivery
Mobile Technology
Vendor Management
Mobile Devices
Employee Engagement
Team Management
Training
Workforce Management
Networking
Call Centers
Contact Centers
Operations Management
Customer Relationship Management (CRM)
Customer Service
Strategy
Research
Customer Relationship Management Crm
Business Process Improvement
Sales
Inter Personal
Strategic Planning
Healthcare Information Technology
Informatics
SQL
Healthcare
Customer Relationship Management
Sarah Wright Summary
Sarah Wright, based in Canada, is currently a Vice President Global Customer Service at ResMed. Sarah Wright brings experience from previous roles at Forefront Dermatology and ResMed. Sarah Wright holds a Bachelor of Arts (B.A.) in Political Science and Government @ Dalhousie University. With a robust skill set that includes Work Ethic, Organizational Structure, Inter-personal, Driving Results, Timely Decision Making and more. Sarah Wright has 4 emails and 2 mobile phone numbers on RocketReach.
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