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Sarah Johnson Location
Seattle, WA, US
Sarah Johnson Work
Customer Support Specialist @ (August 2021 - Present)
Customer Success Specialist @ (June 2021 - July 2025)
Volunteer Coordinator and Program Supervisor II - Youth Tutoring Program @ (September 2019 - September 2021)
Program Manager @ Rising out of the Shadows (ROOTS) Young Adult Shelter (November 2017 - December 2018)
Case Manager @ (September 2017 - December 2018)
Program Director @ (November 2012 - September 2017)
Research Assistant- Institute for Learning and Brain Sciences @ (March 2011 - November 2012)
Sarah Johnson Education
University of Washington
Bachelor's degree (PSYCHOLOGY)
2008-2012
Arizona State University
Computer Software Engineering
2021
University of Washington
Bachelor of Arts (PSYCHOLOGY)
Arizona State University
Bachelor of Science (Computer Software Engineering)
Sarah Johnson Skills
Customer Success
Psychology
Cognitive Psychology
Statistical Tools
Reporting & Analysis
Technical Support
Team Performance
Sensitive Issues
Queue Management
Executive Visibility
Customer Support
Communication
Customer Satisfaction
CSAT
Program Management
AutoCAD
Escalation
Auditing
Supervisory Skills
Case Management
Teaching
Web Conferencing
Active TS/SCI Clearance
Agile & Waterfall Methodologies
Agile Application Development
Agile Development
Agile Methodologies
Agile Project Management
Analyst Briefings
Analytical Skills
Audit Reports
Authentication Systems
Briefing
Briefs
CRM Integration
Certification Development
ChatGPT
Computer Programming
Continuing Professional Development
Customer Advocacy
Customer Experience
Customer Service Management
Cyber Defense
Cybersecurity
Data Analysis
Exchange Support
FERPA
Fraud Investigations
Intelligence Analysis
Intelligence Operations
Jira
Managed Services
MetaBase
Metrics Reporting
Microsoft Certified Technology
Microsoft Office
Microsoft Operating Systems
Microsoft Security
Microsoft Server Platforms
Military Intelligence
Notion Productivity Software
Object-Oriented Programming (OOP)
Password Hashing
Payment Gateways
Penetration Testing
Platform Architecture
Policy Compliance
Programming Concepts
Programming Languages
Psychological Research
Query Languages
Remote Development
Remote Operations
Remote Troubleshooting
Remote User Support
Research Skills
SCADA
SIGINT
SQL
Software Development
Standard Operating Procedure (SOP)
Support Management
Technological Proficiency
Tracking Solutions
Trello
Volunteer Management
Zendesk Sell
Sarah Johnson Summary
Sarah Johnson, based in Seattle, WA, US, is currently a Customer Support Specialist at SidelineSwap. Sarah Johnson brings experience from previous roles at ZOOMcatalog, CATHOLIC COMMUNITY SERVICES OF WESTERN WASHINGTON, Rising out of the Shadows (ROOTS) Young Adult Shelter and Community House Mental Health Agency. Sarah Johnson holds a 2008 - 2012 Bachelor's degree in PSYCHOLOGY @ University of Washington. With a robust skill set that includes Customer Success, Psychology, Cognitive Psychology, Statistical Tools, Reporting & Analysis and more. Sarah Johnson has 3 emails and 2 mobile phone numbers on RocketReach.
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