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Sarah Jerla Location
Rochester, NY, US
Sarah Jerla Work
Quality Control Administrator @ (September 2024 - Present)
Bartender and Manager On Duty @ Wall Street Bar and Grill (October 2012 - September 2024)
Office Manager and Customer Service Representative @ (May 2015 - November 2023)
Bartender @ (October 2013 - May 2015)
Bartender and Key Holder @ The Sports Page (September 2011 - May 2015)
Sarah Jerla Education
Monroe Community College
Associate of Science (Early Childhood Education and Teaching)
2014
Genesee Community College
Associate of Science - AS (Early Childhood)
2007
Sarah Jerla Skills
Problem Resolution
Active Listening
Administration
Administrative Assistance
Analytical Skills
Attention to Detail
Bottom-line Profitability
Business Relationship Management
Claims Handling
Collaborative Problem Solving
Communication
Complaint Management
Compliance Regulations
Computer Navigation
Confidentiality
Conflict Resolution
Constructive Feedback
Contact Centers
Creative Problem Solving
Customer Acquisition
Customer Contact
Customer Data
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Interaction
Customer Loyalty
Customer Relations
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction & Loyalty
Customer Service
Customer Service Management
Customer Service Training
Customer Support
Customer-Focused Service
Database Administration
Decision-Making
Documentation & Reporting
Etiquette
Event Planning
International Issues
Interpersonal Communication
Interpersonal Skills
Manufacturing
Marketing
Microsoft Excel
Multichannel Support
Multitasking
Office Administration
Operational Efficiency
Payments
Persistence
Phone Etiquette
Process Improvement
Product Evaluations
Product Knowledge
Purchasing
Quality Assurance
Quality Control
Quality Control Documentation
Quality Control Inspection
Quality Control Reporting
Quality Management
Refunds
Resolutions
Resolving Issues
Retention Strategies
Service Management
Skilled Multi-tasker
Social Media Marketing
Solution-oriented
Support Services
Team Collaboration
Team Coordination
Team Leadership
Teamwork
Telephone Manner
Thinking Skills
Time Management
Troubleshooting
Typing Proficiency
Written Communication
Sarah Jerla Summary
Sarah Jerla, based in Rochester, NY, US, is currently a Quality Control Administrator at Addison Precision Manufacturing. Sarah Jerla brings experience from previous roles at Wall Street Bar and Grill, Mad Collective, Acme Bar & Pizza and The Sports Page. Sarah Jerla holds a Associate of Science in Early Childhood Education and Teaching @ Monroe Community College. With a robust skill set that includes Problem Resolution , Active Listening, Administration, Administrative Assistance, Analytical Skills and more. Sarah Jerla has 1 emails and 2 mobile phone numbers on RocketReach.
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