Customer Support Specialist @ (August 2023 - May 2025)
System Administrator @ (March 2022 - May 2023)
Product Specialist @ (August 2021 - March 2022)
Customer Service Representative @ (August 2020 - August 2021)
Intern Physical Trainer @ (August 2018 - May 2019)
Flexographic Press Operator @ (June 2018 - March 2019)
Administrative Assistant @ (February 2016 - November 2017)
Flexographic Press Operator @ (August 2015 - February 2016)
Santiago Serna Education
Universidad de Antioquia
Professional in Sports Training (Sports Studies)
2013-2019
Santiago Serna Skills
English
Written Communication
Tutorials
Troubleshooting
Technical Support
Problem Solving
People Management
Strategic Planning
Project Planning
Customer Service
Customer Satisfaction
People Development
Ideas Development
Time Management
Change Communications
Quality Assurance
Product Research
Reverse Engineering
Continuous Improvement
Attention to Detail
Process Efficiency
Product Knowledge
Bug Tracking
Reporting & Analysis
Project Management
Process Optimization
Communication
Business Process Improvement
Company Set-up
Consulting
Customer Relationship Management (CRM)
Customer Success
Dashboards
Help Desk Implementation
HubSpot
Marketing Automation
Marketing Operations
Sales Operations
Workflow Automation
Santiago Serna Summary
Santiago Serna, based in Antioquia, Colombia, is currently a HubSpot Solutions Specialist at Fission. Santiago Serna brings experience from previous roles at HubSpot and Webhelp OneLink. Santiago Serna holds a 2013 - 2019 Professional in Sports Training in Sports Studies @ Universidad de Antioquia. With a robust skill set that includes English, Written Communication, Tutorials, Troubleshooting, Technical Support and more. Santiago Serna has 2 emails on RocketReach.
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