Sannie Lee Email & Phone Number
Director of Customer Delight @ Superhuman
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Sannie Lee Location
- Las Vegas, NV, US
Sannie Lee Work
- Director of Customer Delight @ (August 2025 - Present)
- Head of Customer Support @ (December 2020 - August 2025)
- Manager, Customer Support @ (November 2018 - December 2020)
- Customer Operations Enablement Program Manager @ (June 2017 - November 2018)
- Customer Support Specialist @ (September 2015 - June 2017)
- Senior User Operations Associate @ (May 2014 - September 2015)
- User Operations Associate @ (March 2013 - May 2014)
Sannie Lee Education
- University of California, Davis
B.A. (International Relations, Chinese Language and Culture)
2008-2012 - Fudan University
(International Studies)
2010-2010 - Lowell High School 2004-2008
Sannie Lee Skills
- Support Documentation
- Voice of the Customer
- Team Management
- Ticketing Systems
- Key Metrics
- Zendesk
- Delegation
- Workforce Management
- Business Process Improvement
- Capacity Planning
- Escalation Resolution
- Community Management
- Performance Reviews
- Forecasting
- Career Path Planning
- Quality Reviews
- CSAT
- Performance Metrics
- Teamwork
- Support Services
- Software as a Service (SaaS)
- Key Performance Indicators
- Service-Level Agreements (SLA)
- Customer Service Management
- Customer Experience
- Training
- Social Media
- Problem Solving
- Customer Support
- Coaching
- Event Management
- Team Leadership
- Team Building
- Cross-functional Team Leadership
- Analytical Skills
- Presentation Skills
- Strategy
- Customer Satisfaction
- Customer Service
- Communication Skills
- Microsoft Office
- Asana
- Communication
- Data Analysis
- Leadership
- Management
- Time Management
- Customer Experience Management
Sannie Lee Summary
- Sannie Lee, based in Las Vegas, NV, US, is currently a Director of Customer Delight at Superhuman. Sannie Lee brings experience from previous roles at Reforge and Asana. Sannie Lee holds a 2008 - 2012 B.A. in International Relations, Chinese Language and Culture @ University of California, Davis. With a robust skill set that includes Support Documentation, Voice of the Customer, Team Management, Ticketing Systems, Key Metrics and more. Sannie Lee has 3 emails and 1 mobile phone numbers on RocketReach.
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