Sanjeev Kumar Email & Phone Number
Customer Success Lead @ Cipher Managed Security Services
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Sanjeev Kumar Location
- India
Sanjeev Kumar Work
- Customer Success Lead @ (November 2025 - Present)
- CRM Operations | Team Leadership | Team Lead - CRM @ (July 2023 - November 2025)
- Senior Executive - Customer Experience @ (July 2022 - July 2023)
- Executive - Customer Experience @ (September 2021 - July 2022)
- Operations Executive @ (July 2017 - August 2018)
Sanjeev Kumar Education
- Sathyabama University
Master of Business Administration - MBA (Finance)
2015-2017 - Visvesvaraya Technological University
Bachelor of Engineering - BE (Information science)
2010-2014
Sanjeev Kumar Skills
- Active & Churn Management
- Analytical Skills
- Attention to Detail
- Build Strong Relationships
- CRM Administration
- CRM Operations
- Call Center Administration
- Campaign Effectiveness
- Campaign Execution
- Candidate Selection
- Claim Investigation
- Client Onboarding
- Communication
- Complaint Management
- Contact Centers
- Creative Problem Solving
- Cross-functional Team Leadership
- Customer Acquisition
- Customer Data
- Customer Engagement
- Customer Escalation Management
- Customer Experience
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Customer-Focused Service
- Customs Regulations
- Cybersecurity
- Data Management
- Document Preparation
- Easily Adaptable
- English writing
- Excel Modeling
- Executive Relationships
- Executive Reports
- Freshdesk
- Global Cashflow Manager
- Google Forms
- Google Sheets
- Growth Marketing
- HubSpot
- IMMS
- Incident Management
- Information Security Awareness
- Interpersonal Skills
- KPI Reporting
- KYC
- Key Performance Indicators
- LiveChat ChatBot
- Management
- Management Information Systems (MIS)
- Microsoft Excel
- Microsoft Office
- On-call Support
- Operations
- Oral Communication
- Outbound Call
- Ozonetel
- Presentations
- Problem Solving
- Product Adoption
- Product Analysis
- Product Management
- Project Management
- Project Planning
- Quality Assurance
- Relationship Building
- Relationship Development
- Resolving Issues
- Resource Coordination
- Service Delivery
- Service-Level Agreements (SLA)
- Skilled Multi-tasker
- Stakeholder Management
- Support Documentation
- Team Building
- Team Coordination
- Team Leadership
- Team Management
- Technical Assistance
- Threat & Vulnerability Management
- Ticketing Systems
- Training
- User Documentation
- Voice of the Customer
- Wall Street Office
- Workload Prioritization
- Zendesk
- Zoho Desk
Sanjeev Kumar Summary
- Sanjeev Kumar, based in India, is currently a Customer Success Lead at Cipher Managed Security Services. Sanjeev Kumar brings experience from previous roles at Zupee and BNY Mellon. Sanjeev Kumar holds a 2015 - 2017 Master of Business Administration - MBA in Finance @ Sathyabama University. With a robust skill set that includes Active & Churn Management, Analytical Skills, Attention to Detail, Build Strong Relationships, CRM Administration and more.
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