CX, Technical Projects and Analyst @ (March 2021 - June 2023)
Customer Experience Manager and Analyst @ Lux Beauty LV (February 2020 - February 2021)
Marketing and Development Manager @ (February 2018 - December 2019)
Major Gifts and Prospect Researcher @ (February 2017 - January 2018)
Community Outreach and Health Program Coordinator @ (February 2016 - February 2017)
Community Health Program Manager @ (April 2016 - October 2016)
Sandy Vangyi Education
Thinkful
Product Design (UX/UI) (User experience design and researcher)
2019-2020
Michigan State University
Public Health
Wayne State University
Sandy Vangyi Skills
Business Process Outsourcing (BPO)
Nutrition Education
Health Education
Training
Service-Level Agreements (SLA)
Workforce Management
Self Service
Key Performance Indicators
Quality Assurance
Interactive Voice Response (IVR)
Customer Satisfaction
Teamwork
Customer Experience Management
Customer Support
Problem Solving
Business Analysis
Process Improvement
Program Management
Customer Service Operations
Customer Insight
A/B Testing
Adobe Photoshop
Cascading Style Sheets (CSS)
Chatbots
Coaching
Communication
Community Engagement
Contact Centers
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Service
DTC
Data Analysis
Design Thinking
Figma (Software)
Github
Gladly
HTML
Help Desk Implementation
Information Architecture
JavaScript
Market Research
Marketing
Marketing Strategy
Microsoft Excel
Microsoft Power BI
Microsoft PowerPoint
Microsoft Word
Operations Management
Product Design
Project Management
Qualitative Research
Qualtrics
Quantitative Research
Research
SQL
Social Media Marketing
Strategic Planning
Strategy
Tableau
Team Leadership
Technical Support
User Experience (UX)
User Interface Design
Wireframing
Zendesk
Sandy Vangyi Summary
Sandy Vangyi, based in New York, United States, is currently a Director of CX at goPure. Sandy Vangyi brings experience from previous roles at FabFitFun, Lux Beauty LV and Northeast Valley Health Corporation. Sandy Vangyi holds a 2019 - 2020 Product Design (UX/UI) in User experience design and researcher @ Thinkful. With a robust skill set that includes Business Process Outsourcing (BPO), Nutrition Education, Health Education, Training, Service-Level Agreements (SLA) and more. Sandy Vangyi has 1 emails and 1 mobile phone numbers on RocketReach.
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