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Samuel Heng Location
Singapore
Samuel Heng Work
2023 -now Service Management Specialist @
2022 -2023 IT Change Management Specialist @
2018 -2022 IT Change Manager @
2018 -2022 IT Major Incident Manager @
2018 -2022 IT Problem Manager @
2018 -2018 Command Centre Specialist @
2017 -2018 Marketing Executive @
2013 -2014 End User Support Team Lead @
2011 -2012 End User Support Specialist @
2011 -2011 Project Specialist @
2008 -2008 Information Technology Support Engineer @
Samuel Heng Education
RMIT University
Bachelor of Business (Marketing) (Marketing)
2014-2017
Singapore Polytechnic
Diploma in Information Technology (Information Technology)
2005-2008
Samuel Heng Skills
IT Service Management
HTML
IT Strategy
Microsoft Office
Java
Customer Service
Windows XP
Incident Management
IT Operations
Service Delivery
Troubleshooting
Team Leadership
Windows 7
Technical Support
BMC Remedy
Laptops
Citrix
Teamwork
Dreamweaver
PC
Desktop Computers
Contractor Liaison
IT Outsourcing
Proofreading
Adobe Photoshop
Microsoft Excel
Document Drafting
Social Media Marketing
Copywriting
Easily Adaptable
Organization Skills
Work Under Minimal Supervision
Samuel Heng Summary
Samuel Heng, based in Singapore, is currently a Service Management Specialist at NTT DATA, Inc.. Samuel Heng brings experience from previous roles at NTT DATA, Inc. and Avaloq. Samuel Heng holds a 2014 - 2017 Bachelor of Business (Marketing) in Marketing @ RMIT University. With a robust skill set that includes IT Service Management, HTML, IT Strategy, Microsoft Office, Java and more. Samuel Heng has 2 emails on RocketReach.
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