Customer Success Manager @ (July 2021 - July 2022)
Client Services Specialist @ (February 2019 - July 2021)
Customer Service Consultant @ (October 2017 - October 2018)
Customer Service Coordinator @ (February 2016 - October 2017)
Bartender, Barista and Juicer @ (April 2013 - February 2016)
Trainer and Bartender @ Hacienda Colorado (April 2008 - December 2012)
Intern @ (April 2011 - August 2011)
Specialist @ (November 2007 - July 2008)
Sports Intern @ CU Campus Press (August 2006 - December 2007)
Server and Mixologist @ (January 2004 - May 2007)
Samuel Ewig Education
University of Colorado Boulder
Bachelor of Science - Journalism and Mass Communication (News-editorial)
2003-2007
Samuel Ewig Skills
Account Management
Analytical Skills
Brand-Aligned Customer Communication
Business Acumen
Client Onboarding
Client Relations
Client Services
Client Success Operations and Governance
Complex Case Management and Resolution (Salesforce Service Cloud)
Computer Literate
Corporate Communications
Crisis Communication
Crisis Communication and Brand Protection
Cross-Functional Collaboration
Cross-Team Issue Resolution (IT, Ops, Marketing)
Cross-departmental Coordination
Customer Journey Mapping
Customer Loyalty Program Support (Chiptopia Launch)
Customer Relationship Management (CRM)
Customer Retention and Expansion Planning
Customer Service
Data Analysis
Data-Driven Insights
Digital Marketing
Editing
Email Campaign Development
Engagement Campaigns
Enterprise Account Strategy
Enterprise Client Management
Event Management
Event Planning
Event Planning & Execution
Executive Briefing and Event Coordination
Executive Communication
Executive Stakeholder Engagement
Exhibitor Service Kit (ESK) Development
Fraud Detection and Gift Card Program Expertise
High-Volume CRM Case Management (50,000+ cases)
High-Volume Case Management
Hospitality and Customer Experience Leadership
Inquiry and Casement (Salesforce CRM)
Internal Communications
Internal Team Mentorship and Enablement
Journalism
Leadership
Management
Marketing
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Peer Training and Best Practice Sharing
Photoshop
Problem Solving
Process Design and Best Practice Development
Process Improvement
Program Coordination
Project Management
Public Speaking
Relationship-builder with Unsurpassed Interpersonal Skills
Research Skills
Salesforce
Salesforce CRM Proficiency
Salesforce Service Cloud Expertise
Service Recovery and Customer Retention Tactics
Social Media
Social Media Communications
Social Media Marketing
Social Networking
Software Implementation
Software as a Service (SaaS)
Sprinklr
Strategic Client Engagement
Strategic Communications
Strategic Cross-Functional Collaboration
Strategic Planning
Strategic Roadmaps
Team Training & Development
Teamwork
Technical Support
Upselling & Cross-Selling
Vendor Management
Writing Skills
Samuel Ewig Summary
Samuel Ewig, based in Arvada, CO, US, is currently a Business Development Director at Kisco Senior Living. Samuel Ewig brings experience from previous roles at Everest Group, Omdia and Informa Markets. Samuel Ewig holds a 2003 - 2007 Bachelor of Science - Journalism and Mass Communication in News-editorial @ University of Colorado Boulder. With a robust skill set that includes Account Management, Analytical Skills, Brand-Aligned Customer Communication, Business Acumen, Client Onboarding and more. Samuel Ewig has 2 emails and 2 mobile phone numbers on RocketReach.
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