Lead Solutions Engineer @ (January 2025 - July 2025)
Senior Solutions Engineer @ (April 2022 - January 2025)
Senior Solutions Engineer @ (March 2021 - April 2022)
Solutions Engineer @ (September 2018 - March 2021)
Sr. Support Specialist @ (April 2016 - September 2018)
1st Line Support Technician @ (June 2015 - April 2016)
IT Support @ St. Andrew & St. Francis CE Primary School (September 2013 - May 2015)
Mathematics Tutor @ St. Andrew & St. Francis CE Primary School (September 2012 - September 2014)
Samuel Cook Education
Queens Park Community School
(Business, Management, Marketing, and Related Support Services)
2010-2013
Samuel Cook Skills
Active Directory
Application Programming Interfaces
Asset Management
Back-End Web Development
Business Planning
Change Management
Communication
CompTIA A+
Confluence
Customer Service
Customer Service Management
Device42
Employee Training
Freshdesk
Freshservice ITSM
IT Management Monitoring
IT Service Management
Jira
Jira Service Desk
Jira Service Management
Leadership
Loom
MCSA
Management
Microsoft Excel
Microsoft Exchange
Opsgenie
Personal Development
Pre-sales
Product Demonstration
RFP
Rovo
Sales
Software Documentation
Software Installation
Statements of Work (SOW)
Statuspage
Team Leadership
Team Management
Teamwork
Technical Demonstrations
Windows
Windows 7
Windows 8
Windows Server
Windows Server 2008
Windows XP
windows server 2003
Samuel Cook Summary
Samuel Cook, based in London, England, GB, is currently a Senior Solution Engineer, ITSM at Atlassian. Samuel Cook brings experience from previous roles at PreSales Collective, Freshworks and Diligent Corporation. Samuel Cook holds a 2010 - 2013 Queens Park Community School. With a robust skill set that includes Active Directory, Application Programming Interfaces, Asset Management, Back-End Web Development, Business Planning and more. Samuel Cook has 2 emails on RocketReach.
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