Samuel Ben Email
Operations Team Lead @ Outcess
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Samuel Ben Location
- Lagos, Nigeria
Samuel Ben Work
- Operations Team Lead @ (January 2026 - Present)
- Data Analyst (Consultant) @ (November 2024 - February 2026)
- BPO Operations Advisor @ (November 2023 - August 2025)
- Senior Customer Service Associate @ (May 2022 - November 2023)
- Customer Fulfillment Agent @ (November 2021 - April 2022)
- Retention Executive @ (December 2018 - October 2021)
Samuel Ben Education
- University of Lagos
Bachelor of Arts (Philosophy)
2014-2018
Samuel Ben Skills
- Accounting
- Active Listening
- Administration
- Analytical Skills
- Attention to Detail
- Banking
- Business Development
- Business Relationship Management
- Business-to-Business (B2B)
- Chat
- Conflict Resolution
- Critical Thinking
- Cross Selling
- Customer Engagement
- Customer Escalation Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- Customer Support Analytics
- Data Analysis
- Emotional Intelligence
- Exploratory Data Analysis
- Gaming expert
- Google BigQuery
- Google Sheets
- Machine Learning
- Microsoft Excel
- Multitasking
- Natural Language Processing (NLP)
- Office Administration
- Operational Excellence
- Operations Administration
- Operations Management
- Outbound Marketing
- PL/SQL
- Philosophy
- Portfolio Management
- Power Bi
- Process Improvement
- Product Demonstration
- Product Knowledge
- Profit Optimization
- Python (Programming Language)
- Quality Assurance Analysis
- SQL
- Security Operations
- Software Documentation
- Stakeholder Management
- Supervisory Skills
- Tableau
- Team Leadership
- Team Management
- Technical Documentation
- Ticketing Systems
- Workflow Optimization
- Zendesk
- Technical Support
- Hardware
- IT Service Management
- Active Directory
Samuel Ben Summary
- Samuel Ben, based in Lagos, Nigeria, is currently a Operations Team Lead at Outcess. Samuel Ben brings experience from previous roles at Nebiant Analytics, Kaizen Gaming, Sporty Group and UBA Group. Samuel Ben holds a 2014 - 2018 Bachelor of Arts in Philosophy @ University of Lagos. With a robust skill set that includes Accounting, Active Listening, Administration, Analytical Skills, Attention to Detail and more.
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