Samrat Tandon Email & Phone Number
Founder and Managing Partner @ Net Positive CS
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Samrat Tandon Location
- Florida, United States
Samrat Tandon Work
- Founder and Managing Partner @ (July 2026 - Present)
- Co-Founder @ (July 2019 - Present)
- TSIA Customer Success Advisory Board @ (February 2025 - August 2026)
- Global Vice President, Customer Success @ (April 2023 - June 2026)
- TSIA Advisory Board Member @ (March 2023 - August 2023)
- Vice President, Customer Success and Renewals (Post-Sale Revenue Leadership) @ (April 2021 - March 2023)
- Managing Director, Americas Customer Success @ (April 2020 - April 2021)
- Sr. Director, Americas Customer Success @ (April 2018 - April 2020)
- Sr. Director, Technical Support Field Services @ (January 2016 - April 2018)
- Director of Operations Support Field Services @ (July 2013 - January 2016)
- AVP, Americas Global Support @ Comverse Network Systems (September 2012 - July 2013)
- Founder @ Yellow Crane Consulting (March 2012 - September 2012)
- Director Global Services, Customer Care and Billing @ (September 2010 - March 2012)
- Interim Head of PMO and Support, EMEA and APAC @ (February 2010 - August 2010)
- Program Manager @ (January 2009 - August 2010)
- Project Manager II @ Convergys (March 2007 - January 2009)
- Sr. Manager - Key Accounts @ Convergys (January 2004 - March 2007)
- Senior Systems Analyst @ Convergys (April 1997 - December 2003)
- Consultant @ (January 1996 - January 1996)
- Member Technical Staff @ HCL Consulting (January 1995 - January 1996)
Samrat Tandon Education
- Punjabi University
BS (Computer Science)
1991-1995
Samrat Tandon Skills
- Customer Journey Mapping
- Community Engagement
- Brand Strategy
- Cross-functional Collaborations
- Cable
- DTH
- Telecommunications
- Telecom
- BSS
- OSS
- PMO
- Project Management
- Program Management
- Project Portfolio Management
- Thought Leadership
- Business Consulting
- Project Planning
- Project Implementation
- Project Execution
- Project Delivery
- Process Improvement
- Business Process Improvement
- Client Management
- Key Account Management
- Account Management
- Customer Relations
- Contract Negotiation
- Global Management
- Global Business Development
- Global Delivery
- Global Strategy
- Professional Services
- Global Professional Services
- Service Delivery
- Consulting Services
- Contract Management
- Financial Management
- Billing Systems
- Outsourcing
- People Management
- Sales Support
- Change Management
- Change Leadership
- Leading Change
- Organizational Change
- Strategic Planning
- Planning
- Budgeting
- Financial Forecasting
- Cost Estimating
- Problem Solving
- Continuous Improvement
- Mentoring
- Pay TV
- AI-Enabled Customer Operations
- Artificial Intelligence (AI)
- B2B Software
- Build Strong Relationships
- Business Transformation
- Chief Customer Officer (CCO) Leadership
- Customer & Revenue Operations
- Customer Analysis
- Customer Experience
- Customer Satisfaction (CSAT)
- Customer Success
- Customer Success Operations
- Digital Transformation
- Escalations Management
- Expansion Strategy
- Go-to-Market Strategy
- Management Consulting
- Net Revenue Retention (NRR)
- Organizational Design
- Post-Sale Revenue Strategy
- Revenue Generation
- Software Implementation
- Software as a Service (SaaS)
- Value Realization
- Support
- Technical Support
- Services
Samrat Tandon Summary
- Samrat Tandon, based in Florida, United States, is currently a Founder and Managing Partner at Net Positive CS. Samrat Tandon brings experience from previous roles at The Emperor's Lane, TSIA, Siemens Digital Industries Software and Technology & Services Industry Association (TSIA). Samrat Tandon holds a 1991 - 1995 BS in Computer Science @ Punjabi University. With a robust skill set that includes Customer Journey Mapping, Community Engagement, Brand Strategy, Cross-functional Collaborations, Cable and more. Samrat Tandon has 4 emails and 1 mobile phone numbers on RocketReach.
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Samrat Tandon
Founder and Managing Partner
Florida, United States
Top Net Positive CS Employees
Samrat Tandon
Founder and Managing Partner
Florida, United States
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